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Skills

Break/Fix
Communication
Computer Hardware
Computer Science
Configuration Management
Customer Service
Hardware Installation
High Availability
Information Systems
System Imaging
Training
Laptop
Management
Information Technology
Network
Printers

Summary

As a Senior Field Deployment Technician, you will play a crucial role in supporting the deployment and training of the VA's EHR project, working closely with a team of onsite technicians to ensure seamless equipment setup and configuration. Your technical expertise and customer service skills will be essential in delivering a high-quality experience for end-users.

Education: Bachelor's degree in Computer Science, Information Systems, Information Technology, or equivalent experience.

Clearance: VA Public Trust clearance is required prior to starting.

Onsite Requirements:

Daytime hours with potential for evening and weekend hours
Ability to traverse the site campus transporting equipment to various office buildings
Frequent stooping, crouching, and reaching to set up/remove computers and pull cords under desks and in server closets

Responsibilities:

Deploy, image, and set up equipment (PCs, laptops, docking stations, monitors, printers, scanners, and network connections) at the VA medical center campus and offsite training centers
Assist with oversight of workload and manage inventory and network connectivity at each training site
Ensure connectivity during all training sessions and verify each computer has the most current VA computer image
Configure network connectivity in the training room and install computer peripherals at each training seat
Manage and troubleshoot a wide variety of systems and networks, including high-availability systems

Required Skills:

5+ years of experience designing, analyzing, configuring, or troubleshooting IP networks
Experience managing technical teams
Experience with Wi-Fi hardware: configuration, management, and issue resolution
Experience with network hardware: install, configuration, management, and issue resolution
Ability to consistently traverse the site camptraining sites transporting equipment, and frequently stoop, crouch, and reach to set up/remove computers and pull cords under desks and in server closets
Ability to unpack/repack, move, and install pallets of IT equipment, with items weighing up to 50 pounds, with no restrictions
Experience with hardware and software support, troubleshooting, system imaging, hardware break-fix support (laptops, desktops, printers), refresh, upgrade, and deployment projects, plus excellent customer service skills
Excellent written and verbal communication skills
Experience writing reports and deliverables
Familiarity with network technologies, analyzing network traffic, and diagnosing network issues
Ability to travel up to 50% of the time and meet travel requirements
Must have personal transportation available during work hours
Bachelor's degree in Computer Science, Information Systems, Information Technology, or equivalent experience

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90860665
Position Id: 9039499
Posted 1 day ago

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