Help Desk Technician Position Summary We are seeking a dependable and customer-focused Help Desk Technician to provide Level 1 technical support to end users in a mixed-device environment. This role supports day-to-day IT operations, including troubleshooting hardware, software, and connectivity issues across both Windows and Apple platforms. The ideal candidate has hands-on experience supporting users in environments that include Windows PCs and macOS devices. Key Responsibilities Provide Lev