Technical Help Desk Associate

Remote • Posted 2 hours ago • Updated 2 hours ago
Contract W2
Contract Corp To Corp
4 Months
Remote
$21/hr
Fitment

Dice Job Match Score™

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Job Details

Skills

  • HELP DESK
  • TECHNICAL SUPPORT
  • SERVICE DESK
  • CUSTOMER SUPPORT
  • SERVICE NOW
  • TICKETING SYSTEM
  • SERVICENOW
  • WEB APPLICATION SUPPORT
  • APPLICATION
  • TICKETING

Summary

APN Consulting has an immediate need for a direct client requirement:
Role: Help Desk Associate
Location: Chantilly VA or Alpharetta GA or NYC or US Remote
Duration: Contract

Job Description
Candidate will work as a technical support person and will have following responsibilities.
  • Daily responsibilities will include answering member's phone inquiries, monitor and check emails.
  • Experience in creating incidents using Service Now or other ticketing system.
  • Extensive password reset and web application support experience.
  • Regularly check and return voice mails.
  • Follow up with customers, provide feedback and see problems through to resolution
  • Properly escalate unresolved queries to the next level of support. Track and redirect issues to correct resources.
  • Experience working in a team-oriented and collaborative environment.
  • Be able to work with minimal supervision.
  • Excellent written and oral communication skills.
  • Ability to absorb and retain information quickly.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10123488
  • Position Id: 26-13419
  • Posted 2 hours ago
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