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Bilingual Help Desk Technician

Houston, TX, US • Posted 21 hours ago • Updated 21 hours ago

Contract W2

3 Months

On-site

$20 - $25/hr

INSPYR Solutions

Fitment

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Job Details

Skills

HELPDESK
HELP DESK
SERVICE DESK
TECHNICAL SUPPORT
TROUBLESHOOTING
TROUBLESHOOT
MICROSOFT
BILINGUAL
SPANISH

Summary

Role: Bilingual Help Desk Technician
Location: Remote
Duration: Contract (3-month trial with opportunity to extend term)
Shift: 6pm – 3 am Arizona Time
Work Requirements:

Job Description:
The technician will deliver remote user support services and work with the ServiceNow ticketing system creating and addressing tickets. The technician will answer technical support calls, work/prioritize tickets accordingly, and collaborate with users and other staff to resolve issues. This position requires strong technical knowledge, customer focused mindset, attention to detail, persistence, follow-up, effective utilization of provided resources. The technician will possess a strong foundation of technical acumen with the ability to acquire additional skills and knowledge from technical training.

Responsibilities:

Performs basic to intermediate-level troubleshooting: Password resets, AD account unlocks, printer configurations, VPN, hardware issues, etc
Be in queue answering phone calls on Softphone (Jaber)
Create, categorize, triage, update, route, escalate, and close tickets
Ensure requests are responded to and resolved within SLA timeframes
If attempts to resolve an issue is unsuccessful and next steps are unknown, requests assistance within Teams chat
Replies to emails and Teams messages
Self-starter – Accepts/self-assigns tickets from the support queue
Clearly communicate status on tickets and document resolution
Deliver outstanding customer service and satisfaction
Ability to work in a team and communicate effectively
Provides input to improve technical knowledgebase

Skillset / Experience:

3 years of helpdesk experience troubleshooting
2 years call center experience
2 years ServiceNow experience (ideal) or another ticketing system
5 years Windows 10 & 11 Technical knowledge
2 years 2-factor authentication (Duo, Okta, MS Authenticator)
2 years Office Suite
2 years of Active Directory support
2 years of VPN support
Computer networking experience a plus
Effective planning & organizing skills
Strong problem-solving efficiency
Effective communication & documentation skills

About INSPYR Solutions

Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10228513
Position Id: 26-159307
Posted 21 hours ago

Company Info

About INSPYR Solutions

As a leading expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients’ business objectives and cultural needs. Our tailored offerings include a wide variety of professional services, project solutions, managed services, and talent resources, all bolstered by our strategic partnerships with cutting-edge technology services. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.

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