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IT Support Specialist III

Dashiell

Houston, Texas • Today

Full-time

IT Support Specialist

HDR, Inc.

Houston, Texas • Today

Full-time

IT Support Specialist (Bilingual)

CLPS Global

Remote • 23d ago

Easy Apply

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Depends on Experience

IT Specialist

Stefanini

Houston, Texas • Today

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Market

IT Customer Support Specialist

ARES Corporation

Houston, Texas • Today

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Senior IT Specialist, Customer Support

COBAN Technologies, Inc.

Missouri City, Texas • Today

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IT Field Support Specialist

Popeyes

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IT Technology Services Senior Specialist

SAP Americas, Inc.

Houston, Texas • Today

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Energy Transfer

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Full-time

IT Service Desk Specialist

AllSTEM Connections

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USD 62,400.00 - 116,500.00 per year

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Technology Recruiting Solutions,Inc.

Houston, Texas • 25d ago

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Principal Specialist - IT SAP Controlling and Project Systems

Energy Transfer

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Full-time

Applications Support Supervisor (IT Application Development Senior/Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Specialist - IT Asset Mgmt

Energy Transfer

Houston, Texas • Today

Full-time

Staff, IT Infrastructure Platform Specialist

Murphy Oil USA, Inc

Houston, Texas • Today

Full-time

W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

Bitsoft International, Inc.

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Depends on Experience

IT Support Technician - Customer Support(Spanish)

Pyramid Consulting, Inc.

Remote • Yesterday

Easy Apply

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18 - 19

IT Application Development - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT Customer Support - Journey (Project)

Washington State Department of Transportation

Remote or Shoreline, Washington • Today

Full-time

USD 74,268.00 - 99,924.00 per year

Technical Support Specialist, IT-Apps

Rippling

Remote or Nevada • Today

Full-time

USD 23.49 per hour

IT Engineering Systems Support Specialist (Remote)

Parsons Services Company

Remote • Today

Full-time

USD 88,400.00 - 154,700.00 per year

Level III IT Technician

TeamLogic of Colorado Springs

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IT Application Development (Senior Specialist)

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

IT System Administration - Senior/Specialist

Washington State Department of Transportation

Remote or Lacey, Washington • Today

Full-time

USD 94,620.00 - 127,248.00 per year

SME Computer User Support Specialist

Na Oiwi Kane

Remote • Today

Full-time

USD 92,000.00 - 113,000.00 per year

IT System Administrator 1/2 Flex (Infrastructure Services Specialist) (PCN 250122)

State of Alaska

Remote or Anchorage, Alaska • Today

Full-time

USD 3,336.75 - 4,001.25 per week

IT Project Management - Senior/Specialist Supervisor

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 104,256.00 - 140,280.00 per year

Associate Specialist - IT Asset Management

Maximus, Inc.

Remote • Today

Full-time

USD 70,000.00 per year

IT Operations Specialist

HouseCanary

Remote • 17d ago

Easy Apply

Full-time

75000 - 95000

Application Support Specialist

SeaGlass IT

Remote • Today

Easy Apply

Contract

20 - 24

Job Details

Skills

Continuous Improvement
Reporting
Multi-factor Authentication
System Integration
Laptop
Mobile Devices
IT Infrastructure
Switches
Network Cabling
Collaboration
System Imaging
Computer Hardware
Process Improvement
Knowledge Base
Training
Documentation
Remote Access
Help Desk
Issue Tracking
Backup
System Monitoring
Disaster Recovery
Testing
Information Technology
Computer Science
Operating Systems
Active Directory
Group Policy
Network
Virtual Private Network
CompTIA
Network+
Microsoft Office
IT Service Management
Customer Service
Analytical Skill
Problem Solving
Conflict Resolution
Organizational Skills
Communication
Mentorship
Technical Support
Dependability
Accountability
Security+
Microsoft
IT Asset Management
Remote Monitoring
Management
Microsoft SCCM
Server Administration
Virtualization
VMware
Hyper-V
Cloud Computing
Microsoft Azure
Amazon Web Services
ITIL
System Integration Testing
Workday

Continuous Improvement
Reporting
Multi-factor Authentication
System Integration
Laptop
Mobile Devices
IT Infrastructure
Switches
Network Cabling
Collaboration
System Imaging
Computer Hardware
Process Improvement
Knowledge Base
Training
Documentation
Remote Access
Help Desk
Issue Tracking
Backup
System Monitoring
Disaster Recovery
Testing
Information Technology
Computer Science
Operating Systems
Active Directory
Group Policy
Network
Virtual Private Network
CompTIA
Network+
Microsoft Office
IT Service Management
Customer Service
Analytical Skill
Problem Solving
Conflict Resolution
Organizational Skills
Communication
Mentorship
Technical Support
Dependability
Accountability
Security+
Microsoft
IT Asset Management
Remote Monitoring
Management
Microsoft SCCM
Server Administration
Virtualization
VMware
Hyper-V
Cloud Computing
Microsoft Azure
Amazon Web Services
ITIL
System Integration Testing
Workday

Summary

Primary Function

The IT Support Specialist III is a senior-level technical support professional serving as the top-tier escalation point for complex hardware, software, and network issues across the organization. Operating with a high degree of autonomy, this role resolves the most technically challenging helpdesk tickets, supports IT infrastructure maintenance alongside senior IT staff, and provides mentorship and technical guidance to IT Support Specialist I and II staff. The IT Support Specialist III delivers expert-level customer service while contributing to the continuous improvement of IT support operations. The position will be based in our Houston, Texas office located at 12031 Kurland Dr, Houston, TX 77034 and will report to Dashiell's IT Manager.

Duties & Responsibilities

Employee may be called upon to perform any or all of the following functions:

Serve as the top-tier escalation point for the most complex and time-sensitive helpdesk tickets, including advanced system troubleshooting, multi-factor authentication issues, complex network problems, and application integration failures.
Independently diagnose and resolve advanced hardware, software, operating system, and network issues across desktops, laptops, mobile devices, and peripherals. Support IT infrastructure tasks including server room maintenance, switch and access point troubleshooting, network cabling, and coordination with external vendors and service providers.
Administer and maintain user accounts, group policies, security permissions, and email systems in Active Directory and Microsoft 365 environments.
Lead workstation imaging, software deployment, and large-scale hardware refresh initiatives as directed by the IT Manager.
Identify recurring technical issues and recommend process improvements, knowledge base articles, or training to reduce future ticket volume.
Provide formal and informal mentorship to IT Support Specialist I and II staff, including guidance on troubleshooting methodology, ticket documentation standards, and customer communication.
Support remote and regional office locations onsite or via remote access tools; travel to field offices or project sites as needed.
Maintain accurate records of all support activities, resolutions, and asset information in the helpdesk ticketing system.
Assist senior IT staff with security patching, backup verification, system monitoring, and disaster recovery testing as directed.\
Communicate clearly with end users at all levels of the organization to diagnose issues and explain resolutions in non-technical terms.
Provide after-hours support as business needs require.
Perform special projects and complete other duties as assigned or requested.

How You Will Make an Impact

Ensure rapid resolution of the most complex technical issues, minimizing operational disruption across the organization.
Elevate IT support team performance by mentoring junior staff and strengthening troubleshooting skills across all levels.
Improve IT service quality through identification of recurring issues and development of proactive solutions and knowledge resources.
Contribute to a stable, secure, and well-maintained IT environment through expert-level support and disciplined infrastructure assistance.
Build confidence across the organization by delivering dependable, high-quality technical support to end users at every level.

Minimum Qualifications / Experience

Required

Bachelor's degree in Information Technology, Computer Science, or a related field required; equivalent professional experience of 4 or more years may be considered in lieu of a degree.
Minimum of 5 years of experience in IT helpdesk support or end-user technical support in a corporate environment.
Advanced working knowledge of modern desktop and server operating systems, Active Directory, group policy management, and Microsoft 365 administration.
Demonstrated experience troubleshooting complex network connectivity, VPN, and infrastructure component issues.
CompTIA A+ and Network+ certifications required.
Proficiency with Microsoft Office Suite and IT service management tools.
Outstanding customer service skills with a proactive approach to ensuring user satisfaction.
Strong analytical, problem-solving, and organizational skills with the ability to manage multiple complex tickets and competing priorities.
Excellent written and verbal communication skills; ability to communicate technical information to non-technical audiences.
Demonstrated ability to mentor and guide junior IT support staff.
Self-motivated and dependable team player with a high degree of professional accountability.
Driving is not required for this position; occasional travel to other offices or project sites may be requested.

Preferred

CompTIA Security+ or Microsoft certifications (e.g., MS-900, MD-102, AZ-900).
Experience with IT asset management platforms, remote monitoring tools, or endpoint management solutions (e.g., Intune, SCCM).
Familiarity with server administration, virtualization (VMware, Hyper-V), or cloud services (Azure, AWS).
Experience supporting a multi-office or field-based workforce in a construction, engineering, or industrial environment.
ITIL Foundation certification.

Physical Requirements

LEVEL 2 - Office Professional (Light Mobility)

Ability to sit for extended periods during computer-based work.
Ability to stand and walk intermittently throughout the workday.
Occasional lifting of up to 20 pounds.
Occasional travel to other offices or meeting locations.

Environmental Conditions

Primarily climate-controlled office environment.
Occasional exposure to field or industrial environments during site visits.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions as defined by Company policy.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTL142873
Position Id: fc4af298a2b2f4602704c4b2b613bc12
Posted 14 hours ago

Fitment

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Job Details

Skills

Continuous Improvement
Reporting
Multi-factor Authentication
System Integration
Laptop
Mobile Devices
IT Infrastructure
Switches
Network Cabling
Collaboration
System Imaging
Computer Hardware
Process Improvement
Knowledge Base
Training
Documentation
Remote Access
Help Desk
Issue Tracking
Backup
System Monitoring
Disaster Recovery
Testing
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Customer Service
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Remote Monitoring
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Continuous Improvement
Reporting
Multi-factor Authentication
System Integration
Laptop
Mobile Devices
IT Infrastructure
Switches
Network Cabling
Collaboration
System Imaging
Computer Hardware
Process Improvement
Knowledge Base
Training
Documentation
Remote Access
Help Desk
Issue Tracking
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System Monitoring
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Customer Service
Analytical Skill
Problem Solving
Conflict Resolution
Organizational Skills
Communication
Mentorship
Technical Support
Dependability
Accountability
Security+
Microsoft
IT Asset Management
Remote Monitoring
Management
Microsoft SCCM
Server Administration
Virtualization
VMware
Hyper-V
Cloud Computing
Microsoft Azure
Amazon Web Services
ITIL
System Integration Testing
Workday

Summary

Serve as the top-tier escalation point for the most complex and time-sensitive helpdesk tickets, including advanced system troubleshooting, multi-factor authentication issues, complex network problems, and application integration failures.
Independently diagnose and resolve advanced hardware, software, operating system, and network issues across desktops, laptops, mobile devices, and peripherals. Support IT infrastructure tasks including server room maintenance, switch and access point troubleshooting, network cabling, and coordination with external vendors and service providers.
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Lead workstation imaging, software deployment, and large-scale hardware refresh initiatives as directed by the IT Manager.
Identify recurring technical issues and recommend process improvements, knowledge base articles, or training to reduce future ticket volume.
Provide formal and informal mentorship to IT Support Specialist I and II staff, including guidance on troubleshooting methodology, ticket documentation standards, and customer communication.
Support remote and regional office locations onsite or via remote access tools; travel to field offices or project sites as needed.
Maintain accurate records of all support activities, resolutions, and asset information in the helpdesk ticketing system.
Assist senior IT staff with security patching, backup verification, system monitoring, and disaster recovery testing as directed.\
Communicate clearly with end users at all levels of the organization to diagnose issues and explain resolutions in non-technical terms.
Provide after-hours support as business needs require.
Perform special projects and complete other duties as assigned or requested.

How You Will Make an Impact

Ensure rapid resolution of the most complex technical issues, minimizing operational disruption across the organization.
Elevate IT support team performance by mentoring junior staff and strengthening troubleshooting skills across all levels.
Improve IT service quality through identification of recurring issues and development of proactive solutions and knowledge resources.
Contribute to a stable, secure, and well-maintained IT environment through expert-level support and disciplined infrastructure assistance.
Build confidence across the organization by delivering dependable, high-quality technical support to end users at every level.

Minimum Qualifications / Experience

Required

Bachelor's degree in Information Technology, Computer Science, or a related field required; equivalent professional experience of 4 or more years may be considered in lieu of a degree.
Minimum of 5 years of experience in IT helpdesk support or end-user technical support in a corporate environment.
Advanced working knowledge of modern desktop and server operating systems, Active Directory, group policy management, and Microsoft 365 administration.
Demonstrated experience troubleshooting complex network connectivity, VPN, and infrastructure component issues.
CompTIA A+ and Network+ certifications required.
Proficiency with Microsoft Office Suite and IT service management tools.
Outstanding customer service skills with a proactive approach to ensuring user satisfaction.
Strong analytical, problem-solving, and organizational skills with the ability to manage multiple complex tickets and competing priorities.
Excellent written and verbal communication skills; ability to communicate technical information to non-technical audiences.
Demonstrated ability to mentor and guide junior IT support staff.
Self-motivated and dependable team player with a high degree of professional accountability.
Driving is not required for this position; occasional travel to other offices or project sites may be requested.

Preferred

CompTIA Security+ or Microsoft certifications (e.g., MS-900, MD-102, AZ-900).
Experience with IT asset management platforms, remote monitoring tools, or endpoint management solutions (e.g., Intune, SCCM).
Familiarity with server administration, virtualization (VMware, Hyper-V), or cloud services (Azure, AWS).
Experience supporting a multi-office or field-based workforce in a construction, engineering, or industrial environment.
ITIL Foundation certification.

Physical Requirements

LEVEL 2 - Office Professional (Light Mobility)

Ability to sit for extended periods during computer-based work.
Ability to stand and walk intermittently throughout the workday.
Occasional lifting of up to 20 pounds.
Occasional travel to other offices or meeting locations.

Environmental Conditions

Primarily climate-controlled office environment.
Occasional exposure to field or industrial environments during site visits.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions as defined by Company policy.

Dice Id: RTL142873
Position Id: fc4af298a2b2f4602704c4b2b613bc12
Posted 14 hours ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

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