Senior IT Specialist, Customer Support

Description

Meet the Smart Safety Company

At Safe Fleet our name says it all. We make fleet vehicles - and everyone in and around them - safer. Our fleet safety platform brings together best-in-class products, ground-breaking technology, and a 100-year history of fleet know-how and innovation to solve the world's biggest fleet safety problems.

Our core value is safety. Without safety first, efficiency and productivity are not possible. This is true for our products, our culture, and our relationship with our community. Our vision is to reduce preventable deaths and injuries in and around fleet vehicles with a goal of ZERO accidents.

We are re-defining what safety means for fleets of every type - from school buses to waste collection trucks, firefighting to utility vehicles, police cruisers to delivery vans.

Whether you work in our Charlotte plant to build life-saving stop arms for school buses, or design advanced camera vision products in our Vancouver office, forge valves and high-quality nozzles to fight fires, or dream up new ways to protect fleet operators in our Corporate HQ in Kansas City, you'll contribute to our goal to keep everyone safe.

We are a fast-growing manufacturing, service, and technology company with over 1700 employees in over 15 locations across Canada and the US. We're looking for motivated self-starters with innovative thinking to join our team and help us achieve our growth and performance goals. Sound like you?

Compensation is base salary. We also offer paid vacation time, sick/personal days and fully paid benefits after 3 months' probation (Life, Accidental Death & Disability, Short and Long-Term Disability, Extended Health, Dental, Employee Assistance Program and RRSP Program with company matching your contributions, up to 3% of your salary).

The Role

The Senior IT Specialist, Customer Support (Tier III) is responsible for designing and integrating systems within customer environments, supporting complex software and hardware issues, and ensuring successful implementation of Safe Fleet Video Group solutions. This role involves troubleshooting advanced technical problems, performing software installations, upgrades, and migrations, and working closely with customer IT teams to ensure seamless operation within complex infrastructures.

Responsibilities:

• Install, update, and migrate Safe Fleet software solutions across Microsoft-based workstations/servers and Red Hat Linux systems.
• Perform server updates and migrations, including SQL scripting as required.
• Maintain advanced functional expertise in Safe Fleet Video Group products and technologies.
• Provide Tier III technical support via phone, email, and other communication channels.
• Diagnose, investigate, and resolve complex software and hardware issues.
• Train customer IT personnel on system operations, maintenance, and troubleshooting procedures.
• Deliver end-user training on video recording equipment and video management software.
• Support and execute customer acceptance testing, deployment validation, and system verification activities.
• Participate in research, development, and testing of new features and technologies.
• Create and maintain technical documentation and share knowledge across teams.
• Contribute to team objectives and support additional tasks as required.

At Safe Fleet, we do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Our core values of integrity, innovation, teamwork, customer focus, and safety guide our efforts to provide a workplace where all employees can thrive and reach their full potential.

Requirements

• Bachelor's degree in Information Technology or equivalent practical experience.
• Minimum of 5 years of experience in a software/hardware support environment.
• Strong proficiency with Linux operating systems (Red Hat, Ubuntu), including command-line usage.
• Experience with Microsoft administration tools, including Active Directory, DNS, and IIS.
• Working knowledge of website administration, IIS, and .NET applications.
• Experience with SQL database administration, including queries, data migration, reporting, and troubleshooting.
• Hands-on experience with database platforms such as Microsoft SQL Server, PostgreSQL, and MySQL.
• MCSA (Windows Server) certification or equivalent experience.
• Ability and willingness to travel occasionally.

Preferred Qualifications

• Experience with PowerShell scripting.
• Familiarity with cloud platforms such as AWS or Azure.
• Knowledge of digital video technologies, including transcoding and redaction.
• Understanding of Layer 2/Layer 3 networking concepts, including VLANs and routing.