JOB TITLE: Java Developer / Microservices – Saviynt PAM
LOCATION: Alpharetta, GA / Oakland, CA / Rancho Cordova, CA
WORK ARRANGEMENT: Hybrid – 3 Days Onsite per Week
EMPLOYMENT TYPE: Contract – 6+ Months
EXPERIENCE: 7+ Years
EXPECTED/IDEAL EXPERIENCE: 8–12 Years
JOB SUMMARY
We are seeking an experienced Java Developer / Microservices professional with strong expertise in Saviynt PAM to support enterprise production operations and application support.
The ideal candidate will have strong hands-on experience with Saviynt PAM, Java development, microservices, escalated production support, incident management, root cause analysis, and customer-facing technical communication. The candidate will also contribute to operational improvements, documentation, mentoring, and service quality initiatives.
KEY RESPONSIBILITIES
Provide expert analysis and resolution of escalated production tickets using Saviynt PAM and Java development tools.
Troubleshoot complex application and platform issues while ensuring SLA and quality compliance.
Mentor team members and administrators on Saviynt PAM and Java development best practices.
Prepare and maintain SOPs, technical documentation, operational procedures, and knowledge articles.
Validate change-order implementation plans and ensure compliance with established operational and human-error controls.
Participate in capacity planning discussions and recommend improvements to operational efficiency.
Engage with customers and business stakeholders to understand technical issues and communicate solutions effectively.
Manage escalations and provide timely technical updates to customers and stakeholders.
Conduct and validate Root Cause Analysis (RCA) for recurring and high-impact incidents.
Perform trend analysis to identify recurring issues and opportunities for service improvement.
Prepare detailed performance and operational reports for business and technical stakeholders.
Support continuous improvement initiatives across production support and application operations.
Collaborate with development, infrastructure, security, and operations teams to resolve complex issues.
REQUIRED SKILLS
7+ years of overall IT experience.
Strong hands-on experience with Saviynt PAM.
Strong Java development experience.
Experience with microservices-based application architectures.
Experience supporting enterprise production environments.
Strong experience with incident management and escalated ticket resolution.
Experience performing Root Cause Analysis and trend analysis.
Strong technical troubleshooting and analytical skills.
Experience creating and maintaining SOPs and technical documentation.
Experience with change management and implementation processes.
Understanding of capacity planning and operational performance.
Strong customer communication and stakeholder management skills.
Ability to mentor team members and promote technical best practices.
Strong verbal and written communication skills.
PREFERRED SKILLS
Experience with enterprise Identity and Access Management environments.
Experience supporting PAM solutions in production environments.
Experience with Java-based enterprise applications.
Experience with REST APIs and application integrations.
Experience with Agile or ITIL-based support environments.
Experience preparing operational dashboards and performance reports.
Experience working with geographically distributed technical teams.
WORK REQUIREMENTS
Hybrid work arrangement with 3 days onsite per week.
Candidates must be available to work onsite in Alpharetta, GA, Oakland, CA, or Rancho Cordova, CA.
Contract duration is 6+ months.
Strong customer-facing communication and collaboration skills are required.
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