Job Summary
We are seeking a well-rounded Infrastructure Engineer / Technical Specialist with 8+ years of experience supporting, implementing, administering, and troubleshooting enterprise IT infrastructure environments.
The ideal candidate will have strong hands-on expertise across compute, storage, networking, hosting services, security, databases, data platforms, and cloud platforms. The candidate should be capable of independently troubleshooting complex end-to-end infrastructure issues and contributing to infrastructure improvements, modernization, automation, and operational stability.
This role will support on-premises, hybrid, and cloud environments, with a strong focus on reliability, security, scalability, performance, and operational excellence.
Key Responsibilities
Enterprise Infrastructure Architecture
Support the implementation, configuration, administration, and maintenance of enterprise IT infrastructure across on-premises, hybrid, and cloud environments.
Analyze technical requirements and contribute to stable, scalable, secure, and highly available infrastructure solutions.
Work with senior architects and technical leads on infrastructure design and implementation activities.
Ensure infrastructure changes follow organizational standards, operational procedures, security policies, and compliance requirements.
Troubleshoot complex infrastructure issues across multiple technology domains.
Participate in infrastructure architecture reviews and technical solution discussions.
Infrastructure Support & Improvement
Provide L3 technical support for complex infrastructure incidents, service requests, problem investigations, and change activities.
Monitor infrastructure performance and availability across enterprise environments.
Identify recurring issues and perform root-cause analysis.
Recommend practical improvements to increase infrastructure reliability, performance, and efficiency.
Assist with infrastructure upgrades, migrations, modernization, and technology refresh initiatives.
Support implementation of infrastructure improvement projects.
Prepare technical documentation, implementation notes, operational procedures, and handover documentation.
Collaborate with infrastructure operations, application, security, networking, database, and cloud teams.
Capacity Planning & Resilience
Perform capacity planning for compute, storage, network, and cloud resources.
Monitor resource utilization and identify capacity constraints or performance bottlenecks.
Support backup, data retention, high availability, and disaster recovery activities.
Participate in disaster recovery drills, failover testing, and infrastructure validation.
Support business continuity and resilience initiatives.
Validate recovery procedures and recommend improvements where necessary.
Assist with infrastructure availability and resiliency assessments.
Cloud & Hybrid Infrastructure
Support and administer cloud infrastructure services on AWS and Microsoft Azure.
Work with IaaS, PaaS, and hybrid-cloud environments.
Provision, configure, monitor, and troubleshoot cloud infrastructure resources.
Support cloud migration and infrastructure transition activities.
Participate in cloud assessments, infrastructure builds, testing, migration, and post-migration validation.
Monitor cloud resource utilization and contribute to cost optimization and right-sizing initiatives.
Apply cloud security, availability, and operational best practices.
Support automation and configuration management using Ansible, Chef, or equivalent technologies.
Assist with modernization of traditional infrastructure into hybrid and cloud environments.
Security & Compliance
Implement and follow enterprise IT infrastructure security policies and procedures.
Support infrastructure access management and security controls.
Ensure appropriate patching and vulnerability remediation activities are completed.
Coordinate with security teams to address infrastructure security findings.
Support remediation of vulnerabilities and compliance issues.
Maintain a secure infrastructure posture across supported environments.
Ensure infrastructure operations comply with organizational security and regulatory requirements.
Assist with security audits and compliance assessments.
Operational Excellence & Technical Support
Provide advanced L3 troubleshooting for complex infrastructure issues.
Investigate hardware, operating system, network, storage, cloud, database, and infrastructure-related application issues.
Perform root-cause analysis and develop corrective actions.
Identify opportunities for automation, standardization, and process improvement.
Improve monitoring, alerting, and operational processes.
Identify right-sizing and utilization opportunities to support cost-effective infrastructure operations.
Contribute to infrastructure optimization and performance improvement initiatives.
Participate in incident, problem, and change-management processes.
Support enterprise production environments while meeting established SLAs.
Database & Data Platform Expertise
Provide infrastructure support and technical coordination for relational, NoSQL, and Big Data platforms, including:
Responsibilities Include
Support data-platform availability and operational stability.
Monitor database and data-platform performance.
Assist with capacity planning and resource utilization.
Coordinate backup and recovery activities.
Troubleshoot infrastructure-related database issues.
Support access management and security compliance.
Coordinate with database administrators and data engineering teams.
Support high availability and disaster recovery requirements.
Required Technical Skills
Infrastructure
8+ years of enterprise infrastructure engineering/support experience.
Strong knowledge across multiple infrastructure domains, including:
Compute
Storage
Networking
Hosting
Data Centers
Hybrid IT
Strong L3 troubleshooting and problem-resolution experience.
Experience supporting enterprise production environments.
Ability to troubleshoot infrastructure issues end-to-end.
Cloud Platforms
Hands-on experience with AWS and/or Microsoft Azure.
Understanding of IaaS, PaaS, and hybrid-cloud environments.
Experience supporting cloud infrastructure operations.
Experience with cloud migration and infrastructure transition activities.
Understanding of cloud availability, security, monitoring, and cost optimization.
Automation & Configuration Management
Experience with Ansible, Chef, or equivalent configuration-management technologies.
Ability to automate repetitive infrastructure and operational tasks.
Experience with infrastructure standardization and automation.
Knowledge of scripting and automation concepts.
Databases & Data Platforms
Working knowledge of Oracle, SQL Server, and PostgreSQL.
Exposure to Hadoop, Spark, NoSQL, and other data-platform technologies.
Understanding of database availability, backup, performance, and security requirements.
Security
Knowledge of infrastructure security operations.
Experience with access management and security controls.
Knowledge of patch management.
Experience with vulnerability remediation.
Understanding of infrastructure security and compliance requirements.
Resilience & Recovery
Experience with backup, disaster recovery, high availability, failover, and data retention.
Participation in DR exercises and infrastructure validation activities.
Understanding of business continuity and infrastructure resilience.
Preferred Skills
Experience supporting large enterprise hybrid infrastructure environments.
Experience with infrastructure modernization and cloud transformation initiatives.
Experience with enterprise monitoring and observability tools.
Knowledge of virtualization technologies.
Experience with infrastructure-as-code concepts.
Experience with enterprise networking, load balancing, firewalls, and security infrastructure.
Experience supporting production environments with strict SLAs.
Experience working in Agile and/or ITIL-based operational environments.
Knowledge of automation and DevOps practices.
Experience with infrastructure performance tuning and optimization.
Professional Skills
Excellent analytical and troubleshooting skills.
Ability to independently diagnose complex end-to-end infrastructure issues.
Strong problem-solving and decision-making abilities.
Excellent verbal and written communication skills.
Ability to communicate complex technical concepts clearly.
Strong documentation and knowledge-sharing skills.
Ability to work effectively with multiple technical teams.
Strong ownership and accountability.
Ability to manage multiple priorities in a fast-paced enterprise environment.
Customer-focused and solution-oriented approach.
Ability to work independently as well as collaboratively.
Education
Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field is preferred.
Equivalent professional experience may be considered.
Work Arrangement
Location: Dallas, TX
Work Model: Hybrid
Employment Type: W-2 Contract
Contract Duration: 6+ Months
Candidates must be available to work according to the client's hybrid schedule and onsite requirements in Dallas, TX.
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