Global Director Operations | Dynamics CRM

• Location: ATLANTA, GA (Hybrid)
• # of Positions: 1
• Eligibility: Open
• Client Name / Domain: Fortune 1000
• Bill Rate: $?? per hour
• Employment Mode: Contract / Corp-to-Corp
• Contract Duration: 12+ mos. Contract
• Experience: 12+ years
• Skills: DX Transformation, MS Dynamics

The Ask? Client is looking for a senior individual contributor who is equally credible in operations and transformation. They will be able to establish credibility quickly, lead the business side of a major CRM transformation, integrate competing functional requirements and create clarity across a senior leadership team without becoming an additional layer of functional management

We need someone to be an expert in that field and be able to really guide the client into the best solution/practice, even if it requires some push back to the client. You must have a thorough understanding or MS Dynamics CRM (Sales).

Responsitbilitie:

• SVP, Operations Delivery: Executive sponsor and accountable leader; sets direction, delegates defined decisions and receives decision-ready recommendations and escalations.
• Sales, Service, Billing and Operations Support Directors: Functional owners who provide requirements, insight, resources and delivery. This role integrates their inputs and coordinates cross-functional decisions without replacing their accountability.
• CRM program and transformation leadership: Partner on program scope, plan, governance and dependencies while this role represents and leads the Operations Delivery business position.
• Product, Technology, Data and Architecture: Partner on solution choices, data needs and dependencies, with technical and platform accountabilities retained by the relevant owners.
• Finance, Risk, Compliance and Legal: Partner on benefits, investment, controls, regulatory requirements and customer outcomes relevant to CRM and Operations Delivery decisions.

Skills and Experience_

• Senior experience integrating complex operations in insurance, financial services or another regulated service environment.
• Demonstrated business leadership of a significant CRM, digital or technology-enabled transformation, including requirements, operating-model design, readiness, adoption and benefits realization.
• Strong operational and commercial judgment, with the ability to lead through influence and distinguish cross-functional integration from functional ownership.
• Ability to synthesize operational, customer, financial and risk information into concise executive recommendations.
• Proven ability to influence senior functional, transformation and technology leaders without relying on direct authority.
• Strong governance and decision discipline, including escalation, trade-off management and benefits realization.
• Exceptional written, verbal and facilitation skills for senior audiences.
• Comfort operating in a time-bound contractor assignment, establishing momentum quickly and leaving sustainable ownership and working practices with permanent teams.

RESPONDENTS [ please read carefully ]

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Any equivocation or misrepresentation will be reported to USCIS and BBB.

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