The Coca-Cola Company
The Coca-Cola Company

Director, Customer Operations

Atlanta, GA, US • Posted 10 hours ago • Updated 10 hours ago
Full Time
On-site
Company Branding Image
Fitment

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Job Details

Skills

  • Network
  • Accountability
  • Expense Management
  • Project Governance
  • Resource Allocation
  • Decision-making
  • Customer Satisfaction
  • Customer Facing
  • Business Planning
  • Forecasting
  • Optimization
  • Communication
  • Productivity
  • Return On Investment
  • Supply Chain Management
  • Leadership
  • Strategic Leadership
  • Operational Excellence
  • Finance
  • Collaboration
  • Capital Management
  • Customer Experience
  • Innovation
  • Customer Service
  • Partnership

Summary

The Director, Customer Operations serves as the senior operational leader and strategic thought partner. The role builds trusted, long-term relationships for our customers, account team, Coca-Cola System, and external partner network to develop and execute integrated equipment, service, and supply chain strategies. This leader translates customer, operational, and financial insights into compelling business narratives and actionable recommendations, balancing customer priorities with scalable enterprise value. The role is accountable for delivering beverage quality, growth, service, productivity, and financial outcomes through strong cross-functional leadership, System alignment, and disciplined execution.

What You'll Do for Us
  • Serve as the senior operational leader and trusted advisor for an assigned portfolio of customers, building long-term relationships with customer executives, account teams, bottling partners, service providers, and cross-functional stakeholders to advance mutual business objectives.
  • Develop and execute customer operations strategies that improve beverage quality, service, category growth, profitability, and customer value creation. Anticipate emerging customer needs and translate them into scalable short- and long-term solutions.
  • Lead cross-functional planning and execution of operational initiatives, including annual business planning, capital and service expense management, project governance, resource allocation, forecasting, and performance measurement to deliver customer and company objectives.
  • Leverage operational expertise, financial acumen, and data-driven insights to identify growth opportunities and solve complex business challenges, balancing customer priorities with enterprise objectives, System capabilities, and long-term business value.
  • Influence decision-making through compelling storytelling and executive communication, translating operational, financial, and customer insights into clear recommendations that drive alignment, action, and sustainable long-term partnership value.
  • Own business performance for the assigned customer portfolio, including service execution, capital deployment, profitability improvement, beverage quality, customer satisfaction, and operational productivity metrics.

Qualifications & Requirements:
  • Bachelor's degree or equivalent relevant experience required; advanced degree preferred.
  • Significant progressive experience in customer operations, account leadership, service, supply chain, or a related customer-facing function.
  • Demonstrated success building trusted, long-term relationships with senior customer and internal stakeholders.
  • Experience leading complex, cross-functional initiatives with measurable customer, operational, and financial outcomes.
  • Strong financial and commercial acumen, including business planning, forecasting, capital management, and cost optimization.
  • Advanced ability to interpret data, identify insights, and translate findings into clear recommendations and actions.
  • Demonstrated ability to influence decisions and drive alignment in a highly matrixed, System-oriented environment.
  • Experience balancing immediate customer needs with long-term strategic and enterprise priorities.

Functional Skills:
  • Customer & Relationship Leadership Builds trusted partnerships and serves as a strategic advisor to customer executives and key stakeholders across the Coca-Cola System.
  • Executive Communication & Storytelling Translates complex operational, customer, and financial information into compelling business narratives that influence decisions and drive action.
  • Enterprise Mindset Balances customer needs, operational realities, and enterprise priorities to create sustainable value across the Coca-Cola System.
  • Financial & Commercial Acumen Develops and manages capital and operating plans while identifying opportunities to improve profitability, productivity, and return on investment.
  • Operational & Technical Expertise Applies equipment, service, supply chain, and digital capabilities to develop scalable solutions that enhance customer value and business performance.
  • Cross-Functional Leadership Leads through influence in a matrixed environment, aligning internal teams, bottling partners, and external providers to deliver results.

What We'll Do for You
  • Empower Strategic Leadership: Lead at the intersection of customer strategy and operational excellence-shaping how Coca-Cola delivers service, quality, and value across diverse customer portfolios.
  • Drive Enterprise Impact: Influence decisions that advance beverage quality, category growth, service performance, and financial outcomes, contributing directly to Coca-Cola's long-term success.
  • Collaborate Across the System: Work alongside senior executives, bottling partners, and cross-functional teams to align priorities and deliver integrated, scalable solutions across the Coca-Cola System.
  • Accelerate Professional Growth: Gain exposure to enterprise-level planning, capital management, operational execution, and strategic storytelling while developing as a trusted business leader.
  • Shape the Customer Experience: Bring innovation and discipline to customer operations that strengthen relationships, drive sustainable partnerships, and elevate Coca-Cola's reputation for excellence.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: coke
  • Position Id: R-147682
  • Posted 10 hours ago

Company Info

About The Coca-Cola Company

On May 8, 1886, Dr. John Pemberton brought his perfected syrup to Jacobs' Pharmacy in downtown Atlanta, where the first glass of Coca‑Cola was poured. In its first year, about nine Coca-Cola drinks were served per day.

Today, The Coca-Cola Company, with numerous brands sold across more than 200 countries and territories, serves 2.2 billion drinks per day. We own 32 billion-dollar brands across several beverage categories worldwide. Our global portfolio of beverage brands includes the following:

• Sparkling Soft Drinks: Coca-Cola, Diet Coke/Coca-Cola Light, Coca-Cola Zero Sugar, Fanta, Fresca, Schweppes (owned by The Coca-Cola Company in certain countries other than the United States), Sprite and Thums Up
• Water, Sports, Coffee and Tea: Aquarius, Ayataka, BODYARMOR, Ciel, Costa, Crystal, Dasani, Fuze Tea, Georgia, glacéau smartwater, glacéau vitaminwater, Gold Peak, I LOHAS, Powerade and Topo Chico
• Juice, Value-Added Dairy and Plant-Based Beverages: Core Power, Del Valle, fairlife, innocent, Maaza, Minute Maid, Minute Maid Pulpy, Santa Clara and Simply

Our strong and stable bottling and distribution system helps us capture growth by manufacturing, distributing and selling existing, enhanced and new innovative products to consumers throughout the world.

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