The Coca-Cola Company
The Coca-Cola Company

Director, Technical Operations

Atlanta, GA, US • Posted 60+ days ago • Updated 10 hours ago
Full Time
On-site
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Job Details

Skills

  • Innovation
  • Accountability
  • Operational Excellence
  • Fluency
  • MEAN Stack
  • Solaris
  • Instrumentation
  • Root Cause Analysis
  • SAFE
  • Recruiting
  • eXist
  • Reporting
  • IT Operations
  • Data Link Layer
  • High Availability
  • Cloud Computing
  • Google Cloud
  • Google Cloud Platform
  • Amazon Web Services
  • Microsoft Azure
  • Machine Learning (ML)
  • Workflow
  • Generative Artificial Intelligence (AI)
  • Evaluation
  • Artificial Intelligence
  • Incident Management
  • Continuous Integration
  • Continuous Delivery
  • Reliability Engineering
  • Leadership
  • Team Leadership
  • Communication
  • Computer Science
  • Training
  • Network
  • Agile
  • Management

Summary

Director, Technical Operations

Being at the forefront of innovation is exciting,and leading transformation in a large global organization is a role that many people aspire to. If this is you, we have a transformational role in our newly developed platform services organization.

The Director, Tech Operations leads global technology operations for Coca-Cola'sMarTechand AdTech platforms, withend-to-end accountability for Level 2 incident resolution, platform reliability,and operational excellence across all regions.The role brings an AI-augmented, agent-driven approach to how operations are run,monitored, and continuously improved.The Director is a technologist who understands the platforms deeply, works hand in hand with the development teams, and leads a team that builds andmaintainsAI agents for monitoring, detection, diagnosis,and automated remediationof systems and platforms worldwide.The successful leader pairs strong operational discipline with GenAI fluency, raising service quality and resilience while reducing manual toil and mean time to resolution.

WhatYou'llDo for Us:
  • Own globalLevel 2 (L2) operations and incident resolutionforMarTech/ AdTech platforms, leading a follow-the-sun team to deliver high reliability, fast resolution,and a consistently strong service experience.
  • Lead the team thatbuilds andmaintainsAI agents for monitoring and operations: agentic detection, event correlation, alert-noise reduction, automated triage, root-cause analysis,and self-healing remediation across systems and platforms globally.
  • Drive the shiftfrom traditional ticket processing to AI-augmented operations, redesigning workflows, runbooks,and teamrolesaround GenAI capabilities and intelligent automation rather than manual handling.
  • Stay deeply technical: understand the platforms and architecture well enough topartner directly with development teamson observability, instrumentation, reliability fixes,and operability of new releases.
  • Advanceobservability and reliability maturity(SRE / SLOs): improve telemetry across logs, metrics,and traces, strengthen incident-response readiness, and enforce root-cause-analysis discipline that prevents repeat incidents.
  • Establishguardrails and governance for operational AI: ensure agents act safely and within policy, with human-in-the-loop controls, safe rollback, and resilience against unsafe actions, prompt injection,and data exposure.
  • Build and lead atech-savvy, GenAI-literate operations team, upskilling talent from traditional support toward AIOps, automation,and agent operations, and recruiting newcapabilitieswhere gaps exist.
  • Identifysystemic bottlenecks in reliability, performance, cost,and operational toil, and lead improvements that compound over time across the globalplatformestate.
  • Partner with Engineering, Product, Security,and regional stakeholders toalign onoperational readiness, release operability, and clear ownership of risks and dependencies.
  • Define and report operational metrics(MTTR, MTTD, uptime/SLOs, automation rate, ticket deflection, cost-to-serve)to leadership,demonstratingthe business value of the AI-augmented operating model.

Qualifications & Requirements

  • 10+ years of experience in technology operations or engineering, includingsignificant experienceleading L2/production operations or SRE for large-scale, high-availability platforms, with proven people-leadership.

  • Hands-on technical depth:strongunderstanding of cloud platforms (Google Cloud Platform, AWS, or Azure), distributed systems, APIs,and modern observability tooling, with the credibility to work directly with development teams.

  • AIOps & agentic operations (Preferred):demonstratedexperience applying AI/ML and GenAI to operations, including anomaly detection, event correlation, automated remediation, and building or operating AI agents and agentic workflows for monitoring.

  • GenAI literacy:familiarity with LLM integration, agent frameworks, RAG, evaluation and guardrails, and the security and cost disciplines of running AI in production.

  • Operational rigor:deep grasp of incident management, on-call, runbook automation, CI/CD,and reliability engineering, witha track recordof reducing MTTR and manual toil.

  • Transformation leadership:proven ability to modernize a traditional support or operations function into an automated, outcome-driven model, including upskilling and reshaping teams.

  • Global team leadership:experience leading globally distributed operations teams, including a mix ofin-houseand strategic vendor talent, across regions.

  • Communication:strong written and verbal communication, able to align stakeholders and translate operational performance into business outcomes for executives.

  • Education:Bachelor's degree in engineering, computer science,or related fieldrequired; advanced degree preferred.An equivalent combination of relevant education, training, and demonstrated experience isalso considered.

WhatWe'llDo for You

  • Exposure to World-Class Leaders: Availability to global technology leaders will expand your network and expose you toemergingtechnologies andtechniques.

  • Global Connections: Allows you to develop,enhanceandmaintainglobal connections that allow us to move faster and learn from others.

  • Agile Work Environment: We embrace agile,with management that believes in removing barriers, so you are empowered to experiment, iterate, and innovate
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: coke
  • Position Id: R-144463
  • Posted 30+ days ago

Company Info

About The Coca-Cola Company

On May 8, 1886, Dr. John Pemberton brought his perfected syrup to Jacobs' Pharmacy in downtown Atlanta, where the first glass of Coca‑Cola was poured. In its first year, about nine Coca-Cola drinks were served per day.

Today, The Coca-Cola Company, with numerous brands sold across more than 200 countries and territories, serves 2.2 billion drinks per day. We own 32 billion-dollar brands across several beverage categories worldwide. Our global portfolio of beverage brands includes the following:

• Sparkling Soft Drinks: Coca-Cola, Diet Coke/Coca-Cola Light, Coca-Cola Zero Sugar, Fanta, Fresca, Schweppes (owned by The Coca-Cola Company in certain countries other than the United States), Sprite and Thums Up
• Water, Sports, Coffee and Tea: Aquarius, Ayataka, BODYARMOR, Ciel, Costa, Crystal, Dasani, Fuze Tea, Georgia, glacéau smartwater, glacéau vitaminwater, Gold Peak, I LOHAS, Powerade and Topo Chico
• Juice, Value-Added Dairy and Plant-Based Beverages: Core Power, Del Valle, fairlife, innocent, Maaza, Minute Maid, Minute Maid Pulpy, Santa Clara and Simply

Our strong and stable bottling and distribution system helps us capture growth by manufacturing, distributing and selling existing, enhanced and new innovative products to consumers throughout the world.

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