Director, Technical OperationsBeing at the forefront of innovation is exciting,and leading transformation in a large global organization is a role that many people aspire to. If this is you, we have a transformational role in our newly developed platform services organization.
The Director, Tech Operations leads global technology operations for Coca-Cola'sMarTechand AdTech platforms, withend-to-end accountability for Level 2 incident resolution, platform reliability,and operational excellence across all regions.The role brings an AI-augmented, agent-driven approach to how operations are run,monitored, and continuously improved.The Director is a technologist who understands the platforms deeply, works hand in hand with the development teams, and leads a team that builds andmaintainsAI agents for monitoring, detection, diagnosis,and automated remediationof systems and platforms worldwide.The successful leader pairs strong operational discipline with GenAI fluency, raising service quality and resilience while reducing manual toil and mean time to resolution.
WhatYou'llDo for Us:- Own globalLevel 2 (L2) operations and incident resolutionforMarTech/ AdTech platforms, leading a follow-the-sun team to deliver high reliability, fast resolution,and a consistently strong service experience.
- Lead the team thatbuilds andmaintainsAI agents for monitoring and operations: agentic detection, event correlation, alert-noise reduction, automated triage, root-cause analysis,and self-healing remediation across systems and platforms globally.
- Drive the shiftfrom traditional ticket processing to AI-augmented operations, redesigning workflows, runbooks,and teamrolesaround GenAI capabilities and intelligent automation rather than manual handling.
- Stay deeply technical: understand the platforms and architecture well enough topartner directly with development teamson observability, instrumentation, reliability fixes,and operability of new releases.
- Advanceobservability and reliability maturity(SRE / SLOs): improve telemetry across logs, metrics,and traces, strengthen incident-response readiness, and enforce root-cause-analysis discipline that prevents repeat incidents.
- Establishguardrails and governance for operational AI: ensure agents act safely and within policy, with human-in-the-loop controls, safe rollback, and resilience against unsafe actions, prompt injection,and data exposure.
- Build and lead atech-savvy, GenAI-literate operations team, upskilling talent from traditional support toward AIOps, automation,and agent operations, and recruiting newcapabilitieswhere gaps exist.
- Identifysystemic bottlenecks in reliability, performance, cost,and operational toil, and lead improvements that compound over time across the globalplatformestate.
- Partner with Engineering, Product, Security,and regional stakeholders toalign onoperational readiness, release operability, and clear ownership of risks and dependencies.
- Define and report operational metrics(MTTR, MTTD, uptime/SLOs, automation rate, ticket deflection, cost-to-serve)to leadership,demonstratingthe business value of the AI-augmented operating model.
Qualifications & Requirements- 10+ years of experience in technology operations or engineering, includingsignificant experienceleading L2/production operations or SRE for large-scale, high-availability platforms, with proven people-leadership.
- Hands-on technical depth:strongunderstanding of cloud platforms (Google Cloud Platform, AWS, or Azure), distributed systems, APIs,and modern observability tooling, with the credibility to work directly with development teams.
- AIOps & agentic operations (Preferred):demonstratedexperience applying AI/ML and GenAI to operations, including anomaly detection, event correlation, automated remediation, and building or operating AI agents and agentic workflows for monitoring.
- GenAI literacy:familiarity with LLM integration, agent frameworks, RAG, evaluation and guardrails, and the security and cost disciplines of running AI in production.
- Operational rigor:deep grasp of incident management, on-call, runbook automation, CI/CD,and reliability engineering, witha track recordof reducing MTTR and manual toil.
- Transformation leadership:proven ability to modernize a traditional support or operations function into an automated, outcome-driven model, including upskilling and reshaping teams.
- Global team leadership:experience leading globally distributed operations teams, including a mix ofin-houseand strategic vendor talent, across regions.
- Communication:strong written and verbal communication, able to align stakeholders and translate operational performance into business outcomes for executives.
- Education:Bachelor's degree in engineering, computer science,or related fieldrequired; advanced degree preferred.An equivalent combination of relevant education, training, and demonstrated experience isalso considered.
WhatWe'llDo for You- Exposure to World-Class Leaders: Availability to global technology leaders will expand your network and expose you toemergingtechnologies andtechniques.
- Global Connections: Allows you to develop,enhanceandmaintainglobal connections that allow us to move faster and learn from others.
- Agile Work Environment: We embrace agile,with management that believes in removing barriers, so you are empowered to experiment, iterate, and innovate
The Coca-Cola Company will not offer sponsorship for employment status (including, but not limited to, H1-B visa status and other employment-based nonimmigrant visas) for this position. Accordingly, all applicants must be currently authorized to work in the United States on a full-time basis and must not require The Coca-Cola Company's sponsorship to continue to work legally in the United States.
Pay Range:United States of America: 171,000 USD - 198,000 USD
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:30
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
Location(s):United States of America
City/Cities:Atlanta
Travel Required:00% - 25%
Relocation Provided:No
Job Posting End Date:August 14, 2026
Our Purpose and Growth Culture:We are taking deliberate action to nurture an inclusive culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors - curious, empowered, inclusive and agile - and value how we work as much as what we achieve. We believe that our culture is one of the reasons our company continues to thrive after 130+ years. Visit to learn more about these behaviors and how you can bring them to life in your next role at Coca-Cola.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class. When we collect your personal information as part of a job application or offer of employment, we do so in accordance with industry standards and best practices and in compliance with applicable privacy laws.
Pay Range:United States of America: 0 USD - 0 USD
Base pay offered may vary depending on geography, job-related knowledge, skills, and experience. A full range of medical, financial, and/or other benefits, dependent on the position, is offered.
Annual Incentive Reference Value Percentage:30
Annual Incentive reference value is a market-based competitive value for your role. It falls in the middle of the range for your role, indicating performance at target.
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