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Resource Innovative Technologies LLC
Hybrid in Charlotte, North Carolina • 2d ago
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Alltech Consulting Services, Inc.
Hybrid in Charlotte, North Carolina • Yesterday
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Job Title: Conversational AI Architect
Location: Charlotte, Onsite
Experience: 20+ Years
Job Description:
One-liner JD: Architect and design a customer retention conversational agent on Google CXAS, defining guardrails, escalation protocols, disconnect-reason detection, promotional offer recommendations, quality controls, reusable configurations, and context designs, while leading an offshore pod alongside an onsite BA.
Primary Skills: Google CXAS / Contact Center AI (Dialogflow CX, Agent Assist), conversational AI / agent design, guardrails & escalation flow design, prompt/context engineering, telecom domain (retention, churn, offers).
Secondary Skills: Solution architecture, BA collaboration & requirement translation, quality control/testing frameworks, reusable configuration design, Google Cloud Platform services, integration with vendor-managed business systems.
RIT is a privately owned IT Support and IT Services business provider. Today we’re proud to boast a strong team of IT engineers who thrive on rolling up their sleeves and solving your IT problems and meeting your business needs.
We are on a mission to exceed your expectations and form a long-term, mutually beneficial relationship with you.
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Delivery Manager @ Resource Innovative Technologies LLC
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