Conversational AI Architect
Resource Innovative Technologies LLC
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- Artificial Intelligence
- Business Analysis
- Business Analytics
- Business Systems
- Collaboration
- Customer Experience
- Customer Retention
- Good Clinical Practice
- Google Cloud Platform
- JD
- Offshoring
- Quality Control
- Solution Architecture
- Telecommunications
- Testing
- Translation
Summary
Job Title: Conversational AI Architect
Location: Charlotte, Onsite
Experience: 20+ Years
Job Description:
One-liner JD: Architect and design a customer retention conversational agent on Google CXAS, defining guardrails, escalation protocols, disconnect-reason detection, promotional offer recommendations, quality controls, reusable configurations, and context designs, while leading an offshore pod alongside an onsite BA.
Primary Skills: Google CXAS / Contact Center AI (Dialogflow CX, Agent Assist), conversational AI / agent design, guardrails & escalation flow design, prompt/context engineering, telecom domain (retention, churn, offers).
Secondary Skills: Solution architecture, BA collaboration & requirement translation, quality control/testing frameworks, reusable configuration design, Google Cloud Platform services, integration with vendor-managed business systems.
- Dice Id: 91171129
- Position Id: 9112158
- Posted 2 days ago
Company Info
About Resource Innovative Technologies LLC
RIT is a privately owned IT Support and IT Services business provider. Today we’re proud to boast a strong team of IT engineers who thrive on rolling up their sleeves and solving your IT problems and meeting your business needs.
We are on a mission to exceed your expectations and form a long-term, mutually beneficial relationship with you.
Charan Reddy
Delivery Manager @ Resource Innovative Technologies LLC