Hybrid in Charlotte, North Carolina
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2d ago
Job Title: Conversational AI Architect Location: Charlotte, Onsite Experience: 20+ Years Job Description: One-liner JD: Architect and design a customer retention conversational agent on Google CXAS, defining guardrails, escalation protocols, disconnect-reason detection, promotional offer recommendations, quality controls, reusable configurations, and context designs, while leading an offshore pod alongside an onsite BA. Primary Skills: Google CXAS / Contact Center AI (Dialogflow CX, Agent Assi
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