***We are unable to sponsor this role***
***Hybrid, 3 days onsite, 2 days remote***
Responsibilities:
· Develop and implement engineering solutions for the desktop environment
· Lead and manage technical projects from conception to completion
· Packages application deployments for end-user environment using VMware AppStacks and similar technologies
· Create technical specifications and architectural designs for complex solutions
· Establish technical standards, best practices, and design patterns for the team
· Research and evaluate emerging technologies to recommend strategic adoption
· Preserves end user profile settings virtual desktop environments
· Troubleshoots application installation, performance, and runtime issues within the desktop environments
· Maintain and oversee Operating System base builds to include feature updates, software updates, and/or vulnerability remediation
· Challenge the status quo with new ideas and drive innovation for the end user experience
· Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments
· Automate processes in the end-user experience space
· Maintains and troubleshoot Office 365 environment
· Troubleshoots production problems related to desktop and mobile software applications
· Addresses problems of systems integration, compatibility, and multiple platforms
· Assists in the evaluation and recommendation of application software packages, application integration and testing tools
· Remove barriers and obstacles from end-user technology to enable the business
· Provides tactical and strategic input on the overall End User experience
· Provides on-call support according to assigned schedule
Qualifications:
· Bachelor's degree in Computer Science, Information Technology or a related field or equivalent experience
· Minimum 5 years of experience in desktop engineering or end-user computing roles
· Minimum 3 years of experience in desktop engineering or end-user computing roles
· Proven ability to communicate effectively with stakeholders, team, and leadership
· Ability to serve as the highest-level technical escalation point for complex issues
· Demonstrated expertise in desktop engineering architecture and design
· Ability to work proactively in identifying risks and proposing solutions
· Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects
· Experience supporting Windows desktop operating system environments
· Experience deploying applications across enterprise desktop workstations using modern tools
· Experience with a scripting language (PowerShell, Python, Terraform, etc.)
· Minimum of 3+ years of experience with desktop management solutions
· Minimum of 3+ years of experience with O365
· Desktop Application Troubleshooting
· Experience operating in a DevOps culture
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