End-User Experience Architect and Engineer

***We are unable to sponsor for this 3+ Month contract role***

Prestigious Financial Institution is currently seeking a End-User and VDI Specialist. Candidate will develop and implement engineering solutions for the desktop and VDI environment.

Responsibilities:

•           Lead and manage technical projects from conception to completion

•           Packages application deployments for end-user environment using VMware AppStacks and similar technologies

•           Create technical specifications and architectural designs for complex solutions

•           Establish technical standards, best practices, and design patterns for the team

•           Research and evaluate emerging technologies to recommend strategic adoption

•           Preserves end user profile settings virtual desktop environments

•           Troubleshoots application installation, performance, and runtime issues within the desktop environments

•           Maintain and oversee Operating System base builds to include feature updates, software updates, and/or vulnerability remediation

•           Meet with Business, IT and Security Leaders to develop requirements and communicate changes to the environment

•           Challenge the status quo with new ideas and drive innovation for the end user experience

•           Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments

•           Automate processes in the end-user experience space

•           Maintains and troubleshoot Office 365 environment

•           Troubleshoots production problems related to desktop and mobile software applications

•           Addresses problems of systems integration, compatibility, and multiple platforms

•           Assists in the evaluation and recommendation of application software packages, application integration and testing tools

•           Remove barriers and obstacles from end-user technology to enable the business

•           Provides tactical and strategic input on the overall End User experience

•           Provides on-call support according to assigned schedule

•           Documents changes, policies and procedures and drawings

•           Leads projects of various sizes and schedules

•           Provide technical expertise and guidance to the engineering team

•           Mentor members of the Desktop Engineering team

•           Perform other duties as assigned

Qualifications: 

•           [Required] Understanding of risk and controls within processes

•           [Required] Proven ability to communicate effectively with stakeholders, team, and leadership

•           [Required] Ability to serve as the highest-level technical escalation point for complex issues

•           [Required] Demonstrated expertise in desktop engineering architecture and design

•           [Required] Ability to work proactively in identifying risks and proposing solutions

•           [Required] Ability to plan/manage/prioritize work to meet objectives of multiple priorities/projects

•           [Required] Strong presentation and communication skills

•           [Required] Strong analytical skills with an interest in designing innovative solutions

•           [Required] Strong written and verbal communication skills are critical, including the ability to discuss technical concepts with non-technical personnel

•           [Required] Negotiation skills including listening and persuasion

•           [Required] Strong ability to use solution-oriented approach towards problem resolution

•           [Required] Experience supporting Windows desktop operating system environments

•           [Required] Experience deploying applications across enterprise desktop workstations using modern tools

•           [Required] Experience with a scripting language (PowerShell, Python, Terraform, etc.)

•           [Required] Minimum of 3+ years of experience with desktop management solutions

•           [Required] Minimum of 3+ years of experience with O365

•           [Required] Desktop Application Troubleshooting

•           [Required] Experience operating in a DevOps culture

•           [Required] Passion to identify, investigate, and drive new technology within the organization

•           [Required] Bachelor's degree in Computer Science, Information Technology or a related field or equivalent experience

•           [Required] Minimum 5 years of experience in desktop engineering or end-user computing roles

•           [Required] Minimum 3 years of experience in desktop engineering or end-user computing roles

•           [Preferred] Relevant Microsoft certifications such as MCSE, Microsoft 365 Certified

•           [Preferred] Relevant Microsoft certifications such as Windows Virtual Desktop Specialty

•           [Preferred] Relevant VMware certifications such as Desktop and Mobility (VCP-DTM)