Position Title: Account Manager
Employment Type: Full-Time (40 hours/week)
Work Location: Columbus, Ohio - Hybrid
Work Hours: Monday to Friday, standard business hours aligned with assigned client needs; must be available during DSIG core business hours and flexible for client deadlines, interviews, and other time-sensitive needs.
Role Summary
The DSIG Account Manager supports the day-to-day management of assigned client staffing accounts, including requisition management, recruiting coordination, candidate quality control and submission, consultant relationship management, onboarding, client administration, and account growth support. The position works closely with DSIG Senior Management, experienced Account Managers, Recruiting, Human Resources, Contracts, and Accounting to ensure client requirements are addressed accurately, professionally, and on time. As experience is gained, the Account Manager will progressively assume greater responsibility for assigned accounts and client relationships.
General Responsibilities
- Be available and responsive during core business hours, with flexibility for client deadlines, interviews, escalations, and other after-hours needs.
- Maintain a professional demeanor in all interactions, including video or in-person meetings with clients, staff, candidates, consultants, and business partners.
- Utilize collaboration and communication tools such as Microsoft Teams, Zoom, email, and instant messaging to support effective hybrid and distributed operations.
- Manage multiple concurrent requisitions, client priorities, consultant matters, and deadlines while maintaining accurate records and timely follow-through.
- Identify and escalate account, candidate, consultant, compliance, or deadline risks to Senior Management before they affect client delivery.
- Submit regular status reports summarizing account activity, recruiting progress, issues, risks, and next steps.
Account Management
- Support the day-to-day operational, staffing, and relationship activities for assigned DSIG client accounts, working closely with Senior Management and experienced Account Managers on account strategy, growth, escalations, and client satisfaction.
- Assist in serving as a day-to-day point of contact for assigned accounts and maintain timely, professional communication with client, MSP, VMS, and partner contacts.
- Monitor assigned client, MSP, VMS, procurement, and staffing portals for new requisitions, changes, interview requests, candidate status updates, extensions, and other account activity, and keep required account records current.
- Support the requisition lifecycle from receipt through closure, including requirement review, recruiting kickoff, submission planning, interview coordination, status follow-up, selection, onboarding, and disposition.
- Leverage internal tools such as Oorwin to create, update, and accurately track job requisitions, candidate submissions, interview activity, placement status, open actions, and upcoming deadlines.
- Track client-specific submission rules, approval steps, work orders, purchase orders, assignment extensions, and related account documentation when applicable, escalating issues to Senior Management, Contracts, or Accounting as appropriate.
- Conduct monthly Microsoft Teams check-ins with assigned consultant staff to maintain engagement, obtain assignment feedback, and identify issues requiring follow-up.
- Support communication with assigned consultants regarding account-related questions, client feedback, assignment concerns, extensions, and other staffing matters, escalating to Human Resources, Senior Management, or an experienced Account Manager when appropriate.
- Coordinate and support the end-to-end onboarding process for consultants selected by clients, including extensions, assignment end dates, offboarding activities, and related account administration.
- Partner closely with DSIG Recruiting, Human Resources, Contracts, and Accounting teams to align staffing, compliance, onboarding, timekeeping, billing, and client requirements.
- Provide regular updates on candidate pipelines and participate in scheduled pipeline review, recruiting, and account strategy meetings.
Recruiting & Sourcing
- Work with Senior Managers to identify new staffing opportunities and priorities within assigned accounts.
- Interpret and assess technical job descriptions across multiple IT disciplines and industries to identify the experience, skills, certifications, location requirements, and other qualifications needed for successful candidates.
- Work with Senior Managers, experienced Account Managers, and Recruiting Leads to establish recruiting priorities and clearly communicate client requirements, submission instructions, rate parameters, and deadlines to assigned Recruiters.
- Coordinate with internal Recruiters to source, screen, and develop qualified candidate pipelines for open roles.
- Communicate clearly with potential candidates regarding job requirements, work location, employment expectations, client requirements, and the DSIG submission process.
- Conduct candidate screenings by phone, video, or in person, as appropriate, to assess qualifications, communication skills, experience, and overall fit.
- Review candidate resumes, qualification matrices, certifications, required forms, rate information, and other client-specific submission documentation for completeness, accuracy, formatting, and compliance before managerial review and/or client submission.
- Ensure resume and candidate submission packages are complete, accurate, properly formatted, and compliant with DSIG and client standards.
- Prepare and submit client-specific candidate packages, including RFQ/RFP responses, portal submissions, qualification matrices, required forms, and supporting documentation when applicable.
- Ensure all candidate submissions are completed before applicable client, MSP, VMS, or procurement deadlines.
- Submit vetted candidates for client consideration, coordinate interview scheduling, and manage timely follow-up with candidates and internal teams.
- Prepare candidates for interviews and conduct thorough post-interview debriefings to capture feedback and next steps.
- Maintain ongoing communication with candidates regarding application status, interview activity, selection decisions, and requisition updates.
- Maintain accurate submission, interview, and pipeline trackers and actively contribute to daily team meetings to ensure timely coverage of open roles.
Sales Support
- Respond quickly to inquiries by phone, email, video, or in person to support client engagement and account growth.
- Conduct research on staffing and sales opportunities and provide relevant data and reports as requested, including reviewing client RFPs/RFQs and supporting bid/no-bid recommendations.
- Identify potential expansion opportunities within assigned accounts and communicate them to Senior Management for follow-up and account planning.
- Assist in collecting and analyzing key sales metrics, dashboards, submission activity, placement data, and talent analytics as requested.
- Support internal approval workflows by obtaining required management approvals, signatures, rates, and documentation.
Consultant Administration, Timekeeping & Onboarding Support
- Track consultant start dates, expected end dates, extensions, timesheet close-out, and offboarding requirements, coordinating related actions with Human Resources, Accounting, Contracts, and Senior Management.
- Facilitate laptop, equipment, account access, or badge provisioning and retrieval for onboarding and offboarding consultants when required by the assigned client.
- Resolve timekeeping discrepancies by working directly with consultants, client contacts, and DSIG internal teams, as needed.
Qualifications
- Exceptional written and oral communication skills are required and will be a primary factor in candidate selection. The successful candidate must be able to communicate clearly, professionally, and confidently with clients, candidates, consultants, Recruiters, and internal team members.
- Strong writing, proofreading, and document-editing skills, including the ability to prepare and review professional emails, resumes, summaries, forms, qualification matrices, RFQ/RFP responses, and other client-facing documents for clarity, accuracy, grammar, formatting, and overall presentation.
- Bachelor’s degree required, ideally in Business, Communications, Marketing, Human Resources, English, Public Administration, Information Systems, or a related field.
- Strong attention to detail and organizational skills, with the ability to follow established processes, manage multiple priorities and deadlines, maintain accurate records, and consistently follow through on assigned tasks.
- Professional, dependable, and responsive, with good judgment and a willingness to ask questions, take direction, accept feedback, and progressively assume greater responsibility as knowledge and experience are gained.
- Strong working knowledge of Microsoft Office applications, particularly Word, Outlook, Excel, PowerPoint, and Teams, with a high level of comfort creating, formatting, reviewing, and editing professional documents.
- Comfortable learning new concepts and terminology, including technical IT job requirements, staffing processes, client-specific procedures, and the use of recruiting and account management systems.
- Prior IT staffing or Account Management experience is not required. This position is well suited for a recent college graduate or early-career professional who demonstrates exceptional communication, writing, organizational, and interpersonal skills.
- Previous internship, part-time employment, campus leadership, customer service, sales, recruiting, office administration, project coordination, or similar experience is beneficial when it demonstrates professionalism, accountability, communication ability, attention to detail, and follow-through.
- Exposure to recruiting, staffing, ATS/CRM systems, RFP/RFQ responses, professional services, or client-facing environments is a plus but is not required.
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