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Job Details

Skills

ServiceNow
Service Catalog
ServiceNow ITSM Pro
Integration Hub
Flow Designer

Summary

Senior ServiceNow Architect to lead the end-to-end design and delivery of an Enterprise Service Desk Automation and AI-Driven Self-Service platform. This role will drive architecture, govern technical decisions, and ensure service desk use cases are deployed successfully across ServiceNow, Moveworks, and integrated Microsoft ecosystem.

Key Responsibilities

Define and govern the end-to-end solution architecture for ServiceNow Service Catalog, Flow Designer, Integration Hub, and Moveworks conversational AI.
Design the Master Security Decision Table - the single governance engine for all six automation use cases covering identity, access, software, hardware, licensing, and conversational deflection.
Architect Moveworks ServiceNow integration including OAuth 2.0 authentication, certified plugin configuration, and Teams/Slack bot deployment.
Lead integration design for Azure Active Directory and Microsoft Intune via Integration Hub spokes.
Define approval chains, risk tier classification rules, and requester identity verification logic across all service desk scenarios.
Serve as the primary technical point of contact with the client, participate in weekly delivery reviews, monthly program steering, and quarterly executive committees.
Review and sign off on all technical deliverables: architecture blueprint, administrator guide, Moveworks admin guide, and KPI dashboard.
Guide the offshore engineering team through sprint execution, unblock technical issues, and enforce quality standards.
Ensure all solutions comply with client's security policies, audit requirements, and governance framework.

Required Skills & Experience

10+ years of experience in enterprise technology with 5+ years focused on ServiceNow architecture and delivery.
Deep expertise in ServiceNow ITSM Pro - Service Catalog, Flow Designer, Integration Hub, and Performance Analytics.
Hands-on experience integrating Moveworks with ServiceNow including OAuth 2.0, certified plugin setup, and conversational intent mapping.
Strong experience with Azure Active Directory and Microsoft Intune Integration Hub spokes.
Proven ability to design security governance frameworks: approval workflows, risk tier classification, MFA injection, and audit logging.
Experience leading onsite offshore delivery teams in an agile/sprint model.
Excellent communication and stakeholder management skills for CXO-level interactions.
Experience in financial services or regulated industries is strongly preferred.

Good to Have

Moveworks platform certification or hands-on deployment experience.
Familiarity with Microsoft Teams and Slack enterprise deployment.
Knowledge of ITIL v4 service management framework.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10126072
Position Id: 8989909
Posted 30+ days ago

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Fayaz Shaik

Recruiter @ Anblicks

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Senior ServiceNow Architect

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Fayaz Shaik

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