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Service Delivery Manager EDI

CitiusTech

Irving, Texas • 6d ago

Easy Apply

Contract, Third Party

Depends on Experience

Senior IT Operations & Service Delivery Manager

Software Guidance & Assistance

Dallas, Texas • Today

Contract

USD 65.00 - 74.00 per hour

Service Delivery Manager / Project Program Management Advisor

NTT DATA Americas, Inc

Irving, Texas • 12d ago

Easy Apply

Third Party, Contract

$72.15

Service Delivery Manager – EDI Platform

AspireIT Solutions

Hybrid in Dallas, Texas • 6d ago

Easy Apply

Contract, Third Party

$85 - $90

Service Delivery Manager

CloudAI Technologies

Remote • Yesterday

Easy Apply

Full-time

Depends on Experience

JDL Service Delivery Manager

Comprehensive Resources Inc.

Remote • Yesterday

Easy Apply

Full-time, Part-time, Contract, Third Party

Product Delivery Manager

Innova Solutions, Inc

Hybrid in Dallas, Texas • 15d ago

Easy Apply

Contract

Depends on Experience

SAP Customer Delivery Manager

ARK Infotech Spectrum

Remote • Yesterday

Easy Apply

Contract, Third Party

Depends on Experience

SAP Customer Delivery Manager

VDart, Inc.

Remote • Yesterday

Easy Apply

Third Party, Contract

$61 - $65

SAP Customer Delivery Manager

MAK Technologies, LLC

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Sr. Manager, Master Data Delivery

Stanley Black and Decker

Remote or Towson, Maryland • Today

Full-time

USD 110,600.00 - 178,000.00 per year

Senior Project Manager/Solutions Delivery Coordinator

GDH

Remote • 6d ago

Easy Apply

Third Party, Contract

Depends on Experience

Service Delivery Manager

CitiusTech

Hybrid in Dallas, Texas • 20d ago

Easy Apply

Contract

Depends on Experience

Software Development Manager

AmeriSave Mortgage Corporation

Remote • Today

Full-time

USD 150,000.00 - 210,000.00 per year

Senior Engineering Manager, Servicing

Upstart

Remote • Today

Full-time

USD 195,300.00 - 270,400.00 per year

Operations Manager - Data Center

HCLTech

Remote • 23d ago

Easy Apply

Full-time

$66,000 - $118,000

Sr Software Development Manager

BeyondTrust Software

Remote • Today

Full-time

Engineering Manager, Service Platform

Instacart

Remote • Today

Full-time

USD 230,000.00 - 242,500.00 per year

CitiusTech

Job Details

Skills

EDI
Production Support
Azure

Summary

Lead and coordinate three critical streams:

EDI Migration Project Transition from legacy EDI platform (TrustedLink) to IBM Sterling B2B Integrator under a tight deadline.

L2/L3 Support Team Manage ongoing support for the legacy EDI platform during migration and stabilization.
Azure Modernization Project Collaborate with cloud engineering teams to plan cutover, handover, and transition of EDI workloads to Azure.

Additionally, drive process maturity by improving SOPs, governance frameworks, KPIs, and reporting standards across all streams.

Key Responsibilities

Program Governance & Planning
- Develop integrated program plans covering migration, support, and Azure modernization.

Define milestones, dependencies, and risk mitigation strategies across all streams.

Cutover & Transition Management

Plan and execute cutover from legacy to Sterling and later to Azure.

Ensure smooth handover of systems and documentation to cloud operations teams.

Process Improvement

Review and enhance existing SOPs for migration, support, and cloud transition.

Establish governance frameworks for decision-making and escalation.
Define and implement KPIs for delivery performance, SLA adherence, and quality.
Standardize reporting templates and dashboards for leadership and client visibility.

Team Leadership

Manage composite teams (employees + vendor resources) across development, QA, support, and cloud engineering.

Align resources and resolve conflicts across parallel projects.

Stakeholder Communication

Provide consolidated status updates to senior leadership and client.

Prepare executive dashboards and transition readiness reports.

Budget Oversight

Track program financials and performance against SOW.

Negotiate scope changes and manage invoicing approvals.

Risk & Issue Management

Maintain risk register for migration and cloud transition.

Implement contingency plans for cutover failures or delays.

Compliance & Security

Ensure HIPAA and data security compliance during migration and cloud onboarding.
Validate encryption and audit controls in Azure environment.

Required Skills & Qualifications

Experience:
- 10+ years in IT program/project management with multi-stream delivery experience.

Proven success in EDI migration projects, cloud transition programs, and process improvement initiatives.

Technical Knowledge:

EDI standards (X12, EDIFACT), IBM Sterling B2B Integrator, legacy platforms (TrustedLink).

Familiarity with Azure cloud services (IaaS, PaaS, networking, security).

Skills:

Strong vendor management and multi-team coordination.

Expertise in cutover planning, transition governance, and managed services.
Ability to design and implement SOPs, governance models, KPIs, and reporting frameworks.
Proficiency in project management tools (MS Project, JIRA, ServiceNow).

Certifications:

PMP or equivalent preferred.

ITIL Foundation for support governance.
Azure Fundamentals (preferred).

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10482231
Position Id: 9107573
Posted 6 days ago

Company Info

About CitiusTech

At CitiusTech, we believe human life is at the heart of the healthcare ecosystem. We’re using all our resources; our people, our business, our technology, our investments, and our creativity to make healthcare better for all – efficient, effective, equitable.

We are CitiusTech, the digital vanguard, enabling MedTech, Health Plans, Providers, and Life Sciences organizations to power healthcare digital innovation, business transformation and industry-wide convergence through consulting, next-gen technologies, solutions, and products.

Our vision is to inspire new possibilities for the health ecosystem with technology and human ingenuity.

Fitment

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Contact the job poster

Hariraj Ramachandran

Recruiter @ CitiusTech

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Note: This hybrid position is open for both fulltime and contract basisJob description:Role OverviewLead and coordinate three critical streams:1.EDI Migration Project Transition from legacy EDI platform (TrustedLink) to IBM Sterling B2B Integrator under a tight deadline.2.L2/L3 Support Team Manage ongoing support for the legacy EDI platform during migration and stabilization.3.Azure Modernization Project Collaborate with cloud engineering teams to plan cutover, handover, and transition of EDI

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CitiusTech

Job Details

Skills

EDI
Production Support
Azure

Summary

Lead and coordinate three critical streams:

EDI Migration Project Transition from legacy EDI platform (TrustedLink) to IBM Sterling B2B Integrator under a tight deadline.

L2/L3 Support Team Manage ongoing support for the legacy EDI platform during migration and stabilization.
Azure Modernization Project Collaborate with cloud engineering teams to plan cutover, handover, and transition of EDI workloads to Azure.

Additionally, drive process maturity by improving SOPs, governance frameworks, KPIs, and reporting standards across all streams.

Key Responsibilities

Program Governance & Planning
- Develop integrated program plans covering migration, support, and Azure modernization.

Define milestones, dependencies, and risk mitigation strategies across all streams.

Cutover & Transition Management

Plan and execute cutover from legacy to Sterling and later to Azure.

Ensure smooth handover of systems and documentation to cloud operations teams.

Process Improvement

Review and enhance existing SOPs for migration, support, and cloud transition.

Establish governance frameworks for decision-making and escalation.
Define and implement KPIs for delivery performance, SLA adherence, and quality.
Standardize reporting templates and dashboards for leadership and client visibility.

Team Leadership

Manage composite teams (employees + vendor resources) across development, QA, support, and cloud engineering.

Align resources and resolve conflicts across parallel projects.

Stakeholder Communication

Provide consolidated status updates to senior leadership and client.

Prepare executive dashboards and transition readiness reports.

Budget Oversight

Track program financials and performance against SOW.

Negotiate scope changes and manage invoicing approvals.

Risk & Issue Management

Maintain risk register for migration and cloud transition.

Implement contingency plans for cutover failures or delays.

Compliance & Security

Ensure HIPAA and data security compliance during migration and cloud onboarding.
Validate encryption and audit controls in Azure environment.

Required Skills & Qualifications

Experience:
- 10+ years in IT program/project management with multi-stream delivery experience.

Proven success in EDI migration projects, cloud transition programs, and process improvement initiatives.

Technical Knowledge:

EDI standards (X12, EDIFACT), IBM Sterling B2B Integrator, legacy platforms (TrustedLink).

Familiarity with Azure cloud services (IaaS, PaaS, networking, security).

Skills:

Strong vendor management and multi-team coordination.

Expertise in cutover planning, transition governance, and managed services.
Ability to design and implement SOPs, governance models, KPIs, and reporting frameworks.
Proficiency in project management tools (MS Project, JIRA, ServiceNow).