Service Delivery Manager

Hybrid in Dallas, TX, US • Posted 60+ days ago • Updated 3 hours ago
Contract Independent
6 Months
No Travel Required
Hybrid
Depends on Experience
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Job Details

Skills

  • EDIFACT
  • HIPAA
  • ASC X12
  • IBM
  • Microsoft Azure
  • Migration
  • Electronic Data Interchange

Summary

Note: This hybrid position is open for both fulltime and contract basis
 
Job description:
Role Overview
Lead and coordinate three critical streams:
1.    EDI Migration Project – Transition from legacy EDI platform (TrustedLink) to IBM Sterling B2B Integrator under a tight deadline.
2.    L2/L3 Support Team – Manage ongoing support for the legacy EDI platform during migration and stabilization.
3.    Azure Modernization Project – Collaborate with cloud engineering teams to plan cutover, handover, and transition of EDI workloads to Azure.
 
Key Responsibilities
•     Program Governance & Planning
o     Develop integrated program plans covering migration, support, and Azure modernization.
o     Define milestones, dependencies, and risk mitigation strategies across all streams.
•     Cutover & Transition Management
o     Plan and execute cutover from legacy to Sterling and later to Azure.
o     Ensure smooth handover of systems and documentation to cloud operations teams.
•     Process Improvement
o     Review and enhance existing SOPs for migration, support, and cloud transition.
o     Establish governance frameworks for decision-making and escalation.
o     Define and implement KPIs for delivery performance, SLA adherence, and quality.
o     Standardize reporting templates and dashboards for leadership and client visibility.
•     Team Leadership
o     Manage composite teams (employees + vendor resources) across development, QA, support, and cloud engineering.
o     Align resources and resolve conflicts across parallel projects.
•     Stakeholder Communication
o     Provide consolidated status updates to senior leadership and client.
o     Prepare executive dashboards and transition readiness reports.
•     Budget Oversight
o     Track program financials and performance against SOW.
o     Negotiate scope changes and manage invoicing approvals.
•     Risk & Issue Management
o     Maintain risk register for migration and cloud transition.
o     Implement contingency plans for cutover failures or delays.
•     Compliance & Security
o     Ensure HIPAA and data security compliance during migration and cloud onboarding.
o     Validate encryption and audit controls in Azure environment.
________________________________________
Required Skills & Qualifications
o     10+ years in IT program/project management with multi-stream delivery experience.
o     Proven success in EDI migration projects, cloud transition programs, and process improvement initiatives.
•     Technical Knowledge:
o     EDI standards (X12, EDIFACT), IBM Sterling B2B Integrator, legacy platforms (TrustedLink).
o     Familiarity with Azure cloud services (IaaS, PaaS, networking, security).
•     Skills:
o     Strong vendor management and multi-team coordination.
o     Expertise in cutover planning, transition governance, and managed services.
o     Ability to design and implement SOPs, governance models, KPIs, and reporting frameworks.
o     Proficiency in project management tools (MS Project, JIRA, ServiceNow).
•     Certifications:
o     PMP or equivalent preferred.
o     ITIL Foundation for support governance.
o     Azure Fundamentals (preferred).
 
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10482231
  • Position Id: 9008736
  • Posted 30+ days ago

Company Info

About CitiusTech

At CitiusTech, we believe human life is at the heart of the healthcare ecosystem. We’re using all our resources; our people, our business, our technology, our investments, and our creativity to make healthcare better for all – efficient, effective, equitable.

We are CitiusTech, the digital vanguard, enabling MedTech, Health Plans, Providers, and Life Sciences organizations to power healthcare digital innovation, business transformation and industry-wide convergence through consulting, next-gen technologies, solutions, and products.

Our vision is to inspire new possibilities for the health ecosystem with technology and human ingenuity.

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Gowtham Balakrishna

Recruiter @ CitiusTech
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