Posting ID- 165509
Position- Help Desk 1
Start Date- 10/12/2026
End Date/Duration- 1 Years from projected start date
Address- 7150 Harris Drive Dimondale 48821
Interview Process: In person interviews will be conducted in Lansing.
Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
Rate- $22/hr on W2
Only Local Canidates wihtin 40-50 miles
• Answer incoming calls and emails, meeting identified response standards.
• Log requests for technical assistance received via the Hot Seat phone, or email into ticketing system.
• Monitor open cases for resolution within established timeframes and escalate to appropriate parties when necessary.
• Maintain acceptable levels for identified metrics, such as After Call Work, Adherence to Schedule, Availability, Service Level Agreements, etc.
• Provide technical support and problem resolution for identified types of technical problems, using established procedures, guidelines and resources.
• Document all information regarding the resolution of requests for technical assistance in the Remedy system, using established guidelines and procedures.
• Attend meetings and training sessions on policy, procedure, etc, of applications, hardware, software, etc., as required.
• Follow up on cases involving the hardware maintenance vendor.
General Summary of Duty 2:
• 5% Perform special duties as assigned.
Required:
2-3+ years of previous Tier 1 IT Helpdesk experience
2-3 + years of previous Service Administration experience
2-3+ years of IT Troubleshooting experience
Associate’s degree (IT Related)
Preferred:
IT Certifications (A+, CISCO Routing, Security +, SANS*)
Previous IT related first responder experience (using Motorola)
Prior military experience in the radio fi
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