Oracle HCM HelpDesk Functional Consultant

Job Title: Oracle HCM HelpDesk Functional Consultant

Location: REMOTE

Length: 6+ months

Interview: Video

Overview:

We are seeking an Oracle HCM Help Desk Functional Consultant to provide tier 2/3 functional support for the organization's Oracle Cloud HCM environment. This role serves as a key point of contact for resolving end-user issues, troubleshooting configuration problems, and supporting ongoing HCM operations across modules such as Core HR, Payroll, Benefits, Absence Management, and Talent Management.

Key Responsibilities:

Serve as the functional escalation point for Oracle HCM Cloud help desk tickets, triaging and resolving issues related to Core HR, Payroll, Benefits, Absence, Compensation, and/or Talent modules

Troubleshoot and resolve configuration, workflow, and data issues within Oracle HCM Cloud

Partner with technical teams on integration, security, and reporting-related issues (OTBI, BI Publisher)

Document root cause analysis and resolution steps in the ticketing system (ServiceNow, Remedy, or similar)

Support system testing during quarterly Oracle patch/release cycles and regression testing

Create and maintain knowledge base articles and standard operating procedures for common issues

Collaborate with HRIS, Payroll, and IT teams to identify recurring issues and recommend process/config improvements

Assist with user access/security role troubleshooting within Oracle HCM

Provide occasional end-user training or job aids as needed

Required Qualifications:

3+ years of hands-on functional experience supporting Oracle HCM Cloud (Fusion)

Strong knowledge of at least 2 of the following: Core HR, Payroll, Absence Management, Benefits, Compensation, Talent Management

Experience working help desk/ticketing queues in a production support capacity

Familiarity with Oracle HCM security roles and self-service configurations

Working knowledge of OTBI/BI Publisher reporting a plus

Strong communication skills; ability to work directly with end users and translate technical issues into functional terms

Experience supporting Oracle quarterly release testing cycles

Preferred Qualifications:

Oracle HCM Cloud certification(s)

Prior experience in a shared services or corporate HR/IT support environment

ServiceNow or similar ITSM tool experience

Experience in [industry vertical, e.g., Financial Services, Healthcare, etc.]