IT Help Desk Technician

Job Description: Crop to Crop resumes are accepted Location Requirement: Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week. Only local candidates will be considered for this role. Submissions my reside within 60-miles of Dimondale at the time of submission. General Summary of Function/Purpose of Position: Member of the team responsible for providing IT support to State of Michigan employees and partners. Log and track

DTS is looking for HelpDesk Analyst for our direct client Position in Dimondale, MI Role description : Top Skills & Years of Experience: -2-3+ years of previous Tier 1 IT Helpdesk experience -2-3 + years of previous Service Administration experience -2-3+ years of IT Troubleshooting experience -Associates degree (IT Related) Required: 2-3+ years of previous Tier 1 IT Helpdesk experience2-3 + years of previous Service Administration experience2-3+ years of IT Troubleshooting experienceAssociate

Client: State of MI Job ID: 165509 Posting Title: Dimondale, MI - IT - CSS - MPSCS - N/A - Help Desk 1 Job Title: Help Desk 1 Job Location: 7150 Harris Drive, Dimondale, MI, 48821 Projected Start Date: 10/12/2026 Projected End Date/Duration: 1 Years from projected start date with possible extension Interview Process: In person interviews will be conducted in Lansing. Duration: 1 year with possible extension - This is intended to be a long-term project. Hybrid: Resource will be workin

Our client is looking for a Help Desk to be responsible for providing IT support employees and partners. Tasks: Log, track, and monitor all requests. Fulfill pre-defined and pre-approved services. Log, categorize, and prioritize incidents. Performs initial diagnosis and determine if escalation is necessary, either functional or hierarchical as appropriate. Investigate and diagnosis issues per internal policies and procedures. Apply resolutions and/or workaround as appropriate to restore cli