Help Desk 1 - Local Candidates only
IntelliX Software, Inc.
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Job Details
Skills
- IT Helpdesk
- Service Administration
- IT Troubleshooting
- Associate’s degree
- A+
- CISCO
- SANS
- Motorola
- radio
Summary
Posting ID- 165509
Position- Help Desk 1
Start Date- 10/12/2026
End Date/Duration- 1 Years from projected start date
Address- 7150 Harris Drive Dimondale 48821
Interview Process: In person interviews will be conducted in Lansing.
Hybrid: Resource will be working a hybrid schedule. NO REMOTE ONLY OPTION. Will need to be onsite from day 1, two days a week.
Rate- $22/hr on W2
Only Local Canidates wihtin 40-50 miles
• Answer incoming calls and emails, meeting identified response standards.
• Log requests for technical assistance received via the Hot Seat phone, or email into ticketing system.
• Monitor open cases for resolution within established timeframes and escalate to appropriate parties when necessary.
• Maintain acceptable levels for identified metrics, such as After Call Work, Adherence to Schedule, Availability, Service Level Agreements, etc.
• Provide technical support and problem resolution for identified types of technical problems, using established procedures, guidelines and resources.
• Document all information regarding the resolution of requests for technical assistance in the Remedy system, using established guidelines and procedures.
• Attend meetings and training sessions on policy, procedure, etc, of applications, hardware, software, etc., as required.
• Follow up on cases involving the hardware maintenance vendor.
General Summary of Duty 2:
• 5% Perform special duties as assigned.
Required:
2-3+ years of previous Tier 1 IT Helpdesk experience
2-3 + years of previous Service Administration experience
2-3+ years of IT Troubleshooting experience
Associate’s degree (IT Related)
Preferred:
IT Certifications (A+, CISCO Routing, Security +, SANS*)
Previous IT related first responder experience (using Motorola)
Prior military experience in the radio fi
- Dice Id: 90614925
- Position Id: 1653-25622-1789646249
- Posted 9 hours ago
Company Info
About IntelliX Software, Inc.
By combining a highly-skilled local presence with a proven global development model, IntelliX delivers exceptional value to its customers, becoming a partner in their success.
Founded in 2005, IntelliX Software is a privately-owned company headquartered in the United States, Columbus, Ohio. From the beginning, the owners recognized an opportunity to create a new approach to IT services. IntelliX’ onsite/offshore model is the best of both worlds, providing onsite, local experts to develop one-on-one relationships, backed by global company resources and capabilities. This unique model has allowed IntelliX to craft a custom solution for each and every customer.
Our Vision
To earn global admiration as an IT Outsourcer, by building and maintaining long lasting relationship with people and technology and deliver functional software and excellent services.
We ensure an excellent relationship with our internal and external team; our employees and our clients. Our Team members work towards maximization of profits and to assist as well as enhance our clients’ business profits, productivity and also aim at overall growth of the business venture. We value our customers and try very hard to satisfy them in every way. Our functioning is transparent and we are totally committed towards team work, which would result in better results for our clients.
Our Mission
To strive hard to be a winner in various sectors of Software Outsourcing and consulting, maintaining excellence in our work culture. We also believe in implementing new and innovative concepts in our various project development processes, while ensuring cost effectiveness along with required solutions to our prospective clients.
Partnering with various clients help in bringing fresh ideas into the firm ensuring our youth in innovation, thus improving our quality standards accompanied with growth in the business productivity to be a trustworthy as well as a fair business partner Strong adherence to maintaining quality work along with its regular up-gradation. We would like to also motivate our staff to keep up high standards, keeping in view our clients’ complete satisfaction.
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