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Hybrid in Dimondale, Michigan
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Today
Our client is looking for a Help Desk to be responsible for providing IT support employees and partners. Tasks: Log, track, and monitor all requests. Fulfill pre-defined and pre-approved services. Log, categorize, and prioritize incidents. Performs initial diagnosis and determine if escalation is necessary, either functional or hierarchical as appropriate. Investigate and diagnosis issues per internal policies and procedures. Apply resolutions and/or workaround as appropriate to restore cli
Contract
Depends on Experience
