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Technical Support Specialist

TriCom Technical Services

Hybrid in Edwardsville, Kansas • Today

Easy Apply

Contract

Depends on Experience

Client Technical Support Specialist

Infinite Computer Solutions (ICS)

Remote • 24d ago

Easy Apply

Full-time

Depends on Experience

RV Technical Support Specialist

Brown & Brown, Inc.

Remote • Today

Full-time

USD 20.00 - 30.00 per hour

Technical Support Specialist, Ion Chromatography

Thermo Fisher Scientific

Remote or Pennsylvania • Today

Full-time

End-User Support Technical Specialist

Sonova

Remote • Today

Full-time

USD 60,000.00 - 70,000.00 per year

Technical Operations Support Specialist I - Payroll Tax Support

Paylocity Corporation

Remote • 14d ago

Full-time

USD 41,400.00 - 60,000.00 per year

IT Support Specialist

Mitchell Martin, Inc.

Hybrid in Lee's Summit, Missouri • Today

Easy Apply

Full-time, Third Party

$40000 - $60000

Multifunctional Field Technical Support (MFTS) Specialist - Kuwait (contingent 045)

MSSI

Remote or Huntsville, Alabama • Today

Full-time

Multifunctional Field Technical Support (MFTS) Specialist Sr.- OCONIraq (contingent 045)

MSSI

Remote or Huntsville, Alabama • Today

Full-time

Multifunctional Field Technical Support (MFTS) Specialist Mid - Germany (contingent 045)

MSSI

Remote or Huntsville, Alabama • Today

Full-time

Multifunctional Field Technical Support (MFTS) Specialist Sr.- NATO/Iraq (contingent 045)

MSSI

Remote or Huntsville, Alabama • Today

Full-time

Systems Support Specialist II - Bank Operations

Commerce Bank

Kansas City, Missouri • Today

Full-time

USD 23.80 - 27.65 per hour

Systems Support Specialist

ScriptPro

Mission, Kansas • Today

Full-time

Aviation Systems Engineering Support Specialist

Garmin

Olathe, Kansas • Today

Full-time

W2 :: Remote :: VistA/MUMPS Healthcare Applications Support Specialist || G.C / U.S.C

Bitsoft International, Inc.

Remote • Today

Easy Apply

Contract

Depends on Experience

Integrations Technical Specialist

Russell, Tobin & Associates

Remote • Today

Easy Apply

Contract, Third Party

$34.1 - $34.1

Specialist, Product Technical Support

Becton Dickinson & Company

Remote or Irvine, California • Today

Full-time

USD 73,400.00 - 117,400.00 per year

IT Support Specialist (Bilingual)

CLPS Global

Remote • 30+d ago

Easy Apply

Contract

Depends on Experience

Technical Support Administrator II (Remote US) - 1st shift

Digi International

Remote • Today

Full-time

USD 47,500.00 - 67,000.00 per year

SME Computer User Support Specialist

Na Oiwi Kane

Remote • Today

Full-time

USD 92,000.00 - 113,000.00 per year

Technical Support Engineer

GE Vernova

Remote • Today

Full-time

Help Desk Support Specialist

CVS Health

Remote • Today

Full-time

USD 17.00 - 34.15 per hour

IT Engineering Systems Support Specialist (Remote)

Parsons Services Company

Remote • Today

Full-time

USD 88,400.00 - 154,700.00 per year

IT Support Specialist II

COG Research Foundation, LLC

Remote • Yesterday

Full-time

31 - 44

Operations Support Specialist

Infomatics Corp

Remote • 2d ago

Easy Apply

Full-time

Depends on Experience

Help Desk Support Specialist | Network Solutions

CBIZ

Remote or Maryland Heights, Missouri • Today

Full-time

Senior Contact Center Support Specialist (Amazon Connect)

DyaTech LLC

Remote • 3d ago

Easy Apply

Full-time

Depends on Experience

Technical Specialist- Junior

V-Soft Consulting Group, Inc

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Technical Data Specialist

K Anand Corporation

Remote • Today

Easy Apply

Contract

Depends on Experience

SAP BTP Staff Software Engineer / Senior Technical Specialist

Codeforce 360

Remote • 9d ago

Easy Apply

Contract, Third Party

Depends on Experience

TriCom Technical Services

Job Details

Skills

Active Directory
Technical Support
Customer Service

Summary

Technical Support Specialist

Please note: This position will be mostly remote, but training will be in the office for the first 5-6 weeks, and they may need to come into the office occasionally; candidates must be in the Kansas City area.

Responsibilities

Provide first-level technical support for computer software and hardware products and services.
Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
Resolve basic to moderately complex problems while referring more complex problems to senior-level technicians.
Assist users who inquire how to use specific software, email, or operating systems.
Proactively use existing processes and tools (i.e., problem Management, Database, and help Desk Systems) to support office staff and equipment.
Handle calls and tickets as the primary duty; may be asked to help with projects.
Troubleshoot, repair, and deploy Windows 7/10, as well as some Apple products.
Troubleshoot mobile devices (iPhone/iPad and Android).
Troubleshoot network printers and multifunction devices.
Troubleshoot Microsoft Office.
Work daily with internal customers via phone and email, as well as occasional walk-ups.
Accurately record all work and troubleshooting steps on tickets in the ServiceNow Ticketing System.
Maintain a positive, professional attitude at all times.

Requirements

1-2 years of experience in a Microsoft Windows environment, handling Level-1 calls for desktop and laptop break/fix support.
Experience using and troubleshooting Microsoft Office (O365).
Experience using ticketing systems (ServiceNow preferred).
Experience managing and troubleshooting Windows 7/10 workstations.
Proficiency in managing and troubleshooting Microsoft desktop operating systems.
Demonstrated superior customer service skills.
Ability to document technical processes clearly.
Working knowledge of Active Directory users and computers.
Working knowledge of mobile devices including Android, iPhone, iPad, and Mac computers.

This is a 6 month Contract-for-Hire with our Kansas City, KS client. Low-cost employee benefits, paid time off, paid Holidays, and a 401(k) (with an immediately vested company match) are available with TriCom during the contract period. H-1B visa sponsorship is not available for this position. No third parties, please.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: tricom
Position Id: 11608
Posted 2 hours ago

Company Info

About TriCom Technical Services

TriCom Technical Services is a professional Information Technology Staffing and Recruiting firm providing staff augmentation, direct placement and outsourcing services to improve the organizational performance of our clients.

Since our founding in 1994, we have helped our clients improve the speed, efficiency and quality of their core business processes by delivering key contributors to their teams. TriCom is headquartered in suburban Kansas City (Leawood, KS) and has serviced over 250 Corporate Clients in 25 different states, providing more than 2,000 information technology professionals in contract, contract-to-hire, and direct placement opportunities.

TriCom provides 100% paid high quality medical and dental insurance at no-cost to our employees. We offer a safe-harbor 401K plan, which is 100% vested from day one. TriCom matches 100% of the first 3% you contribute and 50% of the next 2%. We also offer paid holidays and paid time off.

Fitment

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Contact the job poster

Jessica Timmons

Recruiter @ TriCom Technical Services

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TriCom Technical Services

Job Details

Skills

Active Directory
Technical Support
Customer Service

Summary

Provide first-level technical support for computer software and hardware products and services.
Respond to and diagnose problems through discussions with users including problem recognition, research, isolation, and resolution steps.
Resolve basic to moderately complex problems while referring more complex problems to senior-level technicians.
Assist users who inquire how to use specific software, email, or operating systems.
Proactively use existing processes and tools (i.e., problem Management, Database, and help Desk Systems) to support office staff and equipment.
Handle calls and tickets as the primary duty; may be asked to help with projects.
Troubleshoot, repair, and deploy Windows 7/10, as well as some Apple products.
Troubleshoot mobile devices (iPhone/iPad and Android).
Troubleshoot network printers and multifunction devices.
Troubleshoot Microsoft Office.
Work daily with internal customers via phone and email, as well as occasional walk-ups.
Accurately record all work and troubleshooting steps on tickets in the ServiceNow Ticketing System.
Maintain a positive, professional attitude at all times.

Requirements

1-2 years of experience in a Microsoft Windows environment, handling Level-1 calls for desktop and laptop break/fix support.
Experience using and troubleshooting Microsoft Office (O365).
Experience using ticketing systems (ServiceNow preferred).
Experience managing and troubleshooting Windows 7/10 workstations.
Proficiency in managing and troubleshooting Microsoft desktop operating systems.
Demonstrated superior customer service skills.
Ability to document technical processes clearly.
Working knowledge of Active Directory users and computers.
Working knowledge of mobile devices including Android, iPhone, iPad, and Mac computers.

Dice Id: tricom
Position Id: 11608
Posted 2 hours ago