Job Description: Senior ServiceNow Developer Job Summary
We are seeking a highly skilled and experienced Senior ServiceNow Developer to lead the design, development, and implementation of solutions on our ServiceNow platform. In this high-level role, you will act as a technical champion, translating complex business requirements into robust, scalable, and efficient ServiceNow solutions.
You will work closely with cross-functional teams, and stakeholders to deliver exceptional user experiences across IT Service Management (ITSM), Customer Service Management (CSM), and custom applications (App Engine). The ideal candidate is a platform expert who possesses strong software development fundamentals, excellent problem-solving skills, and a proven track record of delivering successful ServiceNow implementations.
Key Responsibilities 1. Platform Development & Customization
- Design, develop, test, and deploy clean, maintainable, and efficient code on the ServiceNow platform.
- Configure and customize core ServiceNow applications, including ITSM, ITOM, HRSD, and CSM, while adhering to out-of-the-box (OOTB) best practices.
- Develop custom applications using ServiceNow App Engine, ServiceNow Studio, and Flow Designer.
- Write robust client-side and server-side JavaScript, including Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and UI Pages.
2. Governance, Upgrades, & Best Practices
- Participate in platform upgrades, performing patch testing, clone-backs, and managing update sets with rigorous quality assurance and conflict resolution.
- Document technical designs, architecture diagrams, system configurations, and support playbooks.
3. Leadership & Mentorship
- Act as a technical subject matter expert (SME)
- Collaborate with Product Owners and Business Analysts to evaluate feasibility, estimate effort (story pointing), and plan sprints in an Agile/Scrum environment.
- Stay current with the latest ServiceNow releases, features, and industry trends to proactively recommend platform improvements.
Required Qualifications & Experience
- Education: Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
- Proven Track Record: Experience leading or playing a principal role in at least two major end-to-end ServiceNow implementations or platform migrations.
Technical Skills & Competencies
- ServiceNow Core Capabilities:
- Flow Designer, Workflow Engine, and Integration Hub.
- Service Catalog, Knowledge Management, and Service Portal.
- Methodologies: Strong understanding of Agile/Scrum development methodologies and ITIL framework.
Certifications
- ServiceNow Certified System Administrator (CSA) (Required)
- ServiceNow Certified Application Developer (CAD) (Required)
- ServiceNow Certified Implementation Specialist (CIS) in one or more of the following:
- IT Service Management (ITSM) (preferred)
- IT Operations Management (ITOM - Discovery, Service Mapping)
- Customer Service Management (CSM)
Soft Skills & Attributes
- Analytical Thinking: Exceptional problem-solving and troubleshooting skills for complex system issues.
- Communication: Ability to articulate complex technical concepts to non-technical business stakeholders clearly and effectively.
- Collaboration: Strong team player who thrives in a collaborative, fast-paced, and evolving environment.
- Detail-Oriented: A strong commitment to code quality, documentation, and rigorous testing.
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