ServiceNow Delivery Lead – Sourcing & Procurement Operations (SPO)

Duration: 6+ Months

Location: 100% Remote

Lead end-to-end delivery of ServiceNow Sourcing and Procurement Operations (SPO) implementations across business, procurement, technical, and integration teams. Drive implementation planning, execution, issue resolution, stakeholder coordination, testing, deployment readiness, and production go-live.

Required Skills:

• 5+ years of ServiceNow implementation leadership experience.
• ServiceNow Sourcing and Procurement Operations experience.
• ServiceNow integration delivery experience.

Responsibilities:

• Lead end-to-end ServiceNow SPO implementation delivery.
• Manage implementation plans, milestones, dependencies, risks, issues, and deliverables.
• Coordinate ServiceNow developers, architects, implementation specialists, integration resources, and business SMEs.
• Partner with sourcing and procurement stakeholders to define requirements and priorities.
• Translate business requirements into actionable ServiceNow stories and technical deliverables.
• Facilitate requirements, design, sprint planning, status, and decision-making sessions.
• Coordinate integrations across ERP, financial, procurement, and supplier platforms.
• Oversee testing, User Acceptance Testing (UAT), defect resolution, deployment readiness, and production go-live.
• Manage stakeholder communication, project reporting, risks, issues, and decisions.
• Drive documentation, training, knowledge transfer, and operational handoff.

Preferred Skills:

• ServiceNow certification.
• Procurement and sourcing process knowledge.
• Agile/Scrum experience.
• SAP, Oracle, or Coupa integration experience.