Job description
We are seeking an experienced Salesforce Service Max Field Service Lightning FSL Business Analyst for an onsite role The Business Analyst will work closely with business stakeholders field operations teams and Salesforce delivery teams to gather requirements design functional solutions and support successful implementation of Salesforce Field Service Lightning
Key Responsibilities
Work onsite with business stakeholders field technicians’ dispatchers and service managers to understand field service processes
Elicit analyze and document business requirements for Salesforce ServiceMax solutions
Translate business requirements into functional specifications user stories and acceptance criteria
Design functional solutions covering Work Orders Service Appointments Dispatcher Console Service Territories Skills and Scheduling Policies
Collaborate with architects and developers to ensure solutions align with business needs and Salesforce best practices
Support configuration validation functional testing and User Acceptance Testing UAT
Assist with data validation reporting requirements and process documentation
Facilitate workshops requirement walkthroughs and stakeholder reviews
Support change management training and post go live stabilization activities
Required Skills Experience
6 years of experience as a Business Analyst with at least 2 years on Salesforce Field Service Lightning FSL
Strong understanding of field service business processes and workforce management
Handson experience with Salesforce Service Cloud and Field Service Lightning features
Experience creating user stories process flows functional specifications and acceptance criteria
Knowledge of Salesforce objects security model and reporting capabilities
Experience working in Agile Scrum delivery environments
Excellent communication facilitation and onsite stakeholder management skills
Good to Have
Salesforce Field Service Lightning Consultant or Business Analyst certification
Experience with Service Max or other Field Service Management products
Exposure to integrations with ERP inventory or billing systems
Experience supporting large enterprise or global Salesforce implementations
Skills
Mandatory Skills: Salesforce ServiceMax, Salesforce Field Service Lightning, Salesforce Sales Cloud, Salesforce Service Cloud, Salesforce Lightning Web Components (LWC), SFDC Data Model, Health Cloud, Vlocity Omni studio Salesforce
Never miss an opportunity! Create an alert based on the job you applied for.