Responsibilities
- Develop and execute test strategies, test plans, and test cases for Salesforce Public Sector Solutions, Service Cloud, Experience Cloud, and OmniStudio.
- Perform functional, regression, integration, and UAT testing across Salesforce modules and external system integrations.
- Validate business processes for licensing, permitting, application intake, workflows, approvals, document generation, payments, and reporting.
- Collaborate with Business Analysts, Developers, Solution Architects, and Project Managers to ensure requirements are testable and delivered accurately.
- Support data migration validation, ensuring accuracy of legacy-to-Salesforce data mapping.
- Document and track defects, test results, and traceability matrices using tools such as JIRA or similar.
- Facilitate UAT sessions with business stakeholders, providing guidance and defect triage support.
- Ensure compliance with government QA standards, accessibility requirements, and security protocols.
- Contribute to automation frameworks for Salesforce testing (e.g., Selenium, Provar, or similar tools).
- Provide QA sign-off for releases, deployments, and sprint deliverables.
Required Qualifications - 7+ years of experience in Quality Assurance for enterprise IT or CRM projects.
- 4+ years of hands-on experience testing Salesforce implementations.
- Strong knowledge of Salesforce Service Cloud, Experience Cloud, Public Sector Solutions, and OmniStudio.
- Expertise in test planning, execution, defect management, and reporting.
- Experience with Agile delivery, sprint planning, and backlog management.
- Excellent communication skills for stakeholder collaboration and UAT facilitation.
- Strong analytical and problem-solving skills with attention to detail.
Spruce Technology, Inc. is a mid-size, award-winning (Inc 5000, SmartCEO, Entrepreneur of the Year) technology services firm with a steadily growing portfolio of commercial and government clients. Spruce provides innovative technology solutions, specialized IT staff, and IT strategy consulting nationwide. Spruce maintains partnerships with major technology vendors and continually develops leading-edge offerings in service areas such as digital experience, data services, application development, infrastructure, cyber security, and IT staffing.
Spruce Technology, Inc. is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Consistent with the Americans with Disabilities Act, it is the policy of Spruce Technology, Inc. to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process.
All full-time employees are eligible for the following benefits:
Medical, dental, vision health benefits
Life Insurance and AD&D (paid by company)
401k, Flexible and Dependent Care Spending Account plans.
Paid-time Off or Paid Sick Leave (amount dependent on position level and if required by state).
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