Voice Network Engineer
Location: Malvern, PA 19355
Duration: 6 months contract to hire
Interview Process: Video Interview - Onsite Interview - Offer
Job Description
What You’ll Do:
As a Network Voice Engineer at client, you will be a member of our IT Network team, responsible for designing, implementing, administration, and support of our enterprise network, voice and collaboration environments. You will play a hands-on role in maintaining the reliability, performance, and security of our Cisco-based network and unified communications platforms. This role requires strong hands-on experience with Cisco routing and switching, Cisco Unified Communications, SIP/CUBE, E911, QoS, conference room collaboration technology, and cloud collaboration platforms such as Cisco Webex and Microsoft Teams.
Technology Skills:
- 5+ years of hands-on experience in network engineering with a strong focus on Cisco routing and switching (CCNP-level or equivalent experience).
- 3+ years of hands-on experience with enterprise voice, unified communications, or collaboration platforms, preferably in a Cisco-based environment.
- Deep expertise in Cisco Unified Communications Manager (CUCM) – administration, dial plans, device pools, calling search spaces, and upgrades.
- Strong experience with Cisco CUBE and SIP trunk configuration, including codec negotiation, dial peer design, and carrier interconnection.
- Experience with Webex Cloud (Webex Calling / Webex Meetings) is strongly preferred, including cloud migration and hybrid deployment experience.
- Working knowledge of E911 solutions and regulatory compliance requirements for enterprise telephony.
- Demonstrated experience designing and executing DR/failover tests for voice systems, with thorough documentation of test plans and results.
- Solid understanding of QoS principles and practical experience applying DSCP markings, traffic shaping, and queuing policies in a voice environment.
- Familiarity with security and compliance frameworks relevant to network and voice infrastructure (e.g., PCI-DSS, SOX, NIST); ability to translate requirements into technical controls.
- Experience working within an ITIL-based change management process; comfortable writing change requests, presenting to CAB, and performing after-action reviews.
- Ability to work with the Microsoft Suite and client’s internal collaboration and ticketing applications.
Preferred Qualifications:
- Cisco certifications (CCNP Collaboration, CCNP Enterprise, CCIE, or equivalent) are a plus but not required; a demonstrated track record carries equal weight.
- ITIL Foundation experience.
- Experience in a regulated financial services environment.
- Proven track record of leading or contributing to voice platform migrations (on-premises to cloud).
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