Search Jobs | Dice.com

Job Details

Skills

NACHA
Direct experience with NACHA rules
ACH file formatting
Fedwire
SWIFT messaging
Production Support
Payment rails like NACHA
Fedwire (Fed Flash/Fedwire Funds Service)
SWIFT messaging standards
eGIFTS (GIFTSOFT)
eGifts Passport
PEP+ (Fiserv). Network Clearing Gateways & Formats
regulatory Compliance & Security Screening

Summary

Role: Application Support Lead Engineer

Location: NY/NJ (Hybrid)

Duration: Contract

Role Summary:

Primary Skills	Payment rails like NACHA, ACH file formatting, Fedwire (Fed Flash/Fedwire Funds Service), SWIFT messaging standards, eGIFTS (GIFTSOFT), eGifts Passport, PEP+ (Fiserv). Network Clearing Gateways & Formats, regulatory Compliance & Security Screening
Sec Skills	XML, JSON, ISO 20022 schemas, EBCDIC-to-ASCII conversion, and flat-file parsing, Databases & Querying, ITSM Tooling & Observability

Job Description:

Seeking a highly skilled and analytical L2 Production Support Lead Engineer to head the operational maintenance, transaction monitoring, and technical troubleshooting of our enterprise payment infrastructure. The role requires deep technical and analytical experience in payment orchestrators, and automated clearing house (ACH) systems. Associate is expected to combine deep payment domain expertise with strong technical diagnostic skills to minimize system downtime, protect strict operational service level agreements (SLAs), and coordinate resolutions across internal engineering tiers and global external vendors.

Key Responsibilities

Incident & SLA Management: Own P1/P2 incident triage, technical investigation, and resolution for domain apps within SLA.
Escalation Coordination: Partner with bank’s retained L3 teams and third-party vendors (Fiserv, Jack Henry, Federal Reserve) to resolve complex issues beyond L2 scope.
Change Validation: Execute deployment validations—including pre-change readiness checklists and post-change functional sign-offs.
Knowledge Management: Build and maintain domain-specific SOPs, runbooks, and KEDB entries in ServiceNow, targeting ≥95% coverage for top-20 high-volume apps.
Problem Management: Analyze ticket patterns to log Problem Management records for recurring issues; coordinate Root Cause Analysis (RCA) with L3/vendor teams.

Primary Technical & Domain Skills

Payment Rails: Direct experience with NACHA rules, ACH file formatting, Fedwire, and SWIFT messaging.
Application Frameworks:
- eGIFTS & eGifts Passport: Payment orchestration, message routing, and secure browser/SSO interfaces.
- PEP+ (Fiserv): ACH origination processing, exceptions, and database setups.
- JHA SilverLake - ACH: Jack Henry core banking operations (good to have), ACH modules, and jXchange API middleware.
Clearing Gateways: Connectivity and transmission troubleshooting for FedLine Solutions (Web/Advantage) and EPN Access (TCH).
Compliance Portals: Operational support for ICSWeb (OFAC screening) and EDD (Enhanced Due Diligence) screening modules.

Secondary Technical & Infrastructure Skills

Data & Querying: Proficiency parsing XML, JSON, ISO 20022 schemas, and flat files. Strong SQL scripting for IBM DB2, MS SQL, or Oracle databases.
Systems & Middleware: Experience navigating Linux/AIX server logs, mainframe batch environments (z/OS, JCL), and middleware (WebSphere MQ, Connect:Direct, REST/SOAP APIs via Postman).
ITSM Tools: Heavy utilization of ServiceNow or Jira Service Management for incident and KEDB tracking.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90887977
Position Id: 9032885
Posted 1 day ago

Fitment

Dice Job Match Score™

🫥 Flibbertigibetting...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Application Support Engineer

New York, New York

•

Today

Alkami is the digital sales and service platform provider for U.S. banks and credit unions. Our unified Platform integrates onboarding, digital banking, and data and marketing-each solution can stand alone, but together they deliver more-to help institutions onboard, engage, and grow relationships. As the future shifts toward Anticipatory Banking, we help data-informed bankers meet the moment with technology that drives action. Founded in 2009, we continue to be recognized for our intentional cu

Full-time

USD 70,000.00 - 88,500.00 per year

Application Support Engineer

New York, New York

•

6d ago

Full-time

USD 72,000.00 - 85,000.00 per year

NICE AML BA - Actimize

New York, New York

•

Today

Title: NICE Actimize Consultant Location: New York, USA Long Term Contract Primary Skills Hands-on L2 production support experience on NICE Actimize (CDD and SAM/AML monitoring modules) - minimum 6 to 8 yearsWorking knowledge of Bridger XG or equivalent OFAC/sanctions screening platformsStrong incident management and major incident bridge leadership experience (Sev1/Sev2 ownership, RCA presentation to business stakeholders)ITIL v3/v4 certified, with demonstrated ownership of Incident, Problem, a

Easy Apply

Contract, Third Party

70+

Jack Henry Application Analyst

New York, New York

•

22d ago

Location:- New York, NY (3 days office mandatory)Overall 8+ years JD:- We are seeking an experienced Jack Henry Technology Analyst. This individual will serve as the bank's primary subject matter expert across the Jack Henry ecosystem, owning both the functional and technical support of the core banking platform and its adjacent modules. The ideal candidate brings hands-on experience across the full Jack Henry suite from core SilverLake operations through digital banking (Banno), teller and bra

Easy Apply

Contract

$60 - $70

Filter Results

Job post features

Posted date

Work settings

Employment type

Distance

Employer type

Work authorization

Application Support Lead Engineer

Skills

Summary

Dice Job Match Score™

Similar Jobs

Application Support Lead Engineer

Job Details

Skills

Summary

Dice Job Match Score™

Similar Jobs