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Product Manager/Product Owner - Customer Communications

Zolon Tech Solutions Inc

Hybrid in New York, New York • Today

Easy Apply

Contract

$65 - $70

Product Manager/Owner (HYBRID ROLE/NO C2C)

Amerit Consulting

Hybrid in New York, New York • Today

Easy Apply

Contract

60 - 70

Product Owner

Infinite Computer Solutions (ICS)

Remote • Today

Easy Apply

Full-time

Up to $130,000

Product Owner

Aventine software

Hybrid in New York, New York • 16d ago

Easy Apply

Full-time

160,000 - 180,000

Product Owner

IMR Soft LLC

Hybrid in New York, New York • 13d ago

Easy Apply

Full-time, Third Party

$150000 - $200000

Product Manager

TEKsystems c/o Allegis Group

New York, New York • Today

Full-time

USD 65.00 - 80.00 per hour

Product Owner II

Tech Observer

Remote • 4d ago

Easy Apply

Contract

$70 - $75

Product Manager Marketing Cloud

Kforce Technology Staffing

New York, New York • Today

Contract

$35 - $40 hourly

Vice President, Global Communications

Kroll

New York, New York • Yesterday

Full-time

USD 90,000.00 - 200,000.00 per year

Principal Product Mgr

Disney Entertainment and ESPN Product & Technology

New York, New York • Today

Full-time

Communications Associate

Squarepoint Capital

New York, New York • 5d ago

Full-time

USD 100,000.00 per year

Communications Manager

Checkout.com

New York, New York • 5d ago

Full-time

Workday Security Lead – SOX Compliance & Security Communications

ConfigUSA

Hybrid in Edison, New Jersey • 4d ago

Easy Apply

Third Party, Contract

80 - 90

Product Analyst, Digital Assets (Investor Communications & Governance)

Innova Solutions, Inc

New York, New York • 8d ago

Easy Apply

Full-time

Depends on Experience

TMS Product Manager

Transcend IT Solutions

Remote • Today

Easy Apply

Third Party, Contract

Depends on Experience

Product Manager

Nexorant LLC

Remote • Yesterday

Easy Apply

Full-time

85000 - 100000

Product Manager

Kforce Technology Staffing

Remote or Creve Coeur, Missouri • Today

Contract

$45 - $55 hourly

Communications Consultant

Trigint Solutions

Remote • 19d ago

Easy Apply

Contract

Depends on Experience

Hiring - Ribbon Communications Session Border Controller (SBC) SME - Remote - Full Time

BizTech Fusion

Remote • 18d ago

Easy Apply

Full-time

$65 - $75

Senior Presentation / Communications Specialist

Kforce Technology Staffing

Remote or Juno Beach, Florida • Today

Contract

$40 - $45 hourly

Product Manager I

Milestone Technologies, Inc.

Remote or Telangana • Today

Full-time

Director, Corporate & Product Communications

Ripple

New York, New York • 5d ago

Full-time

USD 196,000.00 - 240,000.00 per year

State Product Manager - Personal Lines

Nationwide Mutual Insurance Company

New York, New York • 10d ago

Full-time

USD 108,000.00 - 200,000.00 per year

Product Manager

Robert Half

Remote or San Francisco, California • Today

Easy Apply

Contract

USD 65.00 - 75.00 per hour

Senior Engineering Manager, Direct-To-Consumer Messaging

The New York Times Company

New York, New York • Today

Full-time

USD 185,000.00 - 210,000.00 per year

Project/Product Manager

Netserv Applications, Inc.

Remote • 7d ago

Easy Apply

Contract

69 - 70

Product Manager

Skillify Solutions

Remote • 28d ago

Easy Apply

Contract

Global Marketing Communications Manager

Celestica International LP

Remote • Today

Full-time

USD 107,272.00 - 167,195.00 per year

Project/Product Manager

Unissant, Inc.

Remote or Washington, District of Columbia • 5d ago

Easy Apply

Full-time

Depends on Experience

Product Owner

Kforce Technology Staffing

Remote or Nashville, Tennessee • Today

Contract

$55 - $65 hourly

Job Details

Skills

Agile
Customer Experience
Customer Communications
Communication
Product Management
Product Ownership
Stakeholder Engagement
Regulatory Compliance
Performance Management
Customer Facing

Summary

Role: Product Manager/Product Owner Customer Communications

Job Location: New York, NY 10003 (3 days in office during training. As needed in office, after training)

Duration: 6+ Months with potential to convert FTE based on performance & business needs

Contract Type: W2 Only

Major Objectives:

Client is seeking 2 Product Manager / Product Owners (hybrid) to support a small but complex team responsible for customer communications and transformational initiatives across multiple channels.
This role will work interchangeably across Project Management and Product Ownership responsibilities, supporting day-to-day program management while also driving enhancements, requirements, stakeholder engagement, and vendor coordination. The ideal candidate will be comfortable working in a fast-paced, sometimes ambiguous environment and able to quickly understand business needs, translate them into actionable requirements, and coordinate execution across internal teams and external vendors.
The team supports a multi-channel customer communications platform used for both planned and emergency communications, including critical customer notifications during events such as snow storms, heat waves, and other emergency situations.

Responsibilities/Job Description:

Manage and maintain the customer communications program, ensuring day-to-day activities, enhancements, and follow-ups remain on track.
Manage and prioritize a backlog of product and program enhancements, working with stakeholders to understand needs and coordinate delivery.
Support intake and triage for new customer communication needs across Client organizations.
Consult with internal organizations to understand their customer communication requirements and help determine appropriate solutions.
Serve as a key point of contact between business stakeholders, technology teams, and third-party vendors.
Partner with vendors to communicate requirements, track deliverables, resolve issues, and ensure business needs are met.
Support the Product Owner function through backlog management, requirements gathering, follow-up, and coordination of development activities.
Manage project-related documentation, requirements, action items, status updates, and other program materials.
Facilitate stakeholder discussions and coordinate follow-up across multiple workstreams.
Support transformational and ad hoc initiatives involving multi-channel customer communications.
Help manage customer communication needs during emergency response situations, including weather events and other circumstances requiring timely customer outreach.
Coordinate with internal stakeholders and vendors to ensure communications are appropriately planned, configured, tested, and delivered.
Work within an Agile environment, using tools such as Monday.com to manage tasks and sprints.
Identify opportunities to improve program processes, governance, intake, and overall customer communications capabilities.

Required Skills:

3+ years of experience in Project Management, Product Management, Product Ownership, Business Analysis, or a related discipline.
Demonstrated ability to operate across both PM and PO responsibilities.
Strong stakeholder management and communication skills, with the ability to work effectively across technical and non-technical teams.
Experience gathering requirements, managing backlogs, coordinating deliverables, and driving follow-up through completion.
Experience working with third-party vendors or technology partners.
Strong organizational and documentation skills with the ability to manage multiple concurrent priorities.
Technical aptitude and the ability to quickly understand technology platforms, systems, and processes. Coding experience is not required.
Experience working in an Agile environment.
Ability to work independently in a small team supporting a complex program.
Strong customer-centric mindset and ability to understand the impact of communications and technology on the customer experience.

Preferred Skills:

Experience with customer communications, customer experience, digital products, or multi-channel communications.
Experience supporting organizations in a regulated or highly complex environment.
Utility industry experience is helpful but not required.
Experience with Monday.com or similar project/product management tools.
Experience working with platforms that support SMS, email, voice, web, mobile, or other customer communication channels.
Experience supporting emergency communications or time-sensitive customer-facing initiatives.
Experience working with compliance, regulatory, or customer-impacting requirements.

Education or Certification Requirement:

Bachelor s degree required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: zolva001
Position Id: 9058698
Posted 8 hours ago

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Jani Basha

Delivery Manager @ Zolon Tech Solutions Inc

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Hybrid in New York, New York

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Today

Our client, Energy Utilities company, specializing in renewable energy production, is actively seeking an accomplishedProduct Manager/Owner Note:THIS IS HYBRID ROLE (3 Days Onsite/2 Days Remote) & ONLY W2 CANDIDATES. Candidate must be authorized to work in USA without requiring sponsorship Position: Product Manager/Owner (Job Id 26-01190) Location: New York NY 10003 (HYBRID 3 Days Onsite/2 Days Remote) Duration: 6 Months + Possible Extension Hiring Manager is seeking 2 Product Manager /

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Contract

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Director, Marketing Enablement

New York, New York

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3d ago

Same as above Location - Nashville, TN or open to remote (USA) Position Summary Asurion is seeking a strategic, operationally focused Director of Marketing Communications Enablement to lead the development, execution, and evolution of our customer communications ecosystem across email, SMS, and print channels. This leader will be responsible for driving communication effectiveness, operational excellence, regulatory compliance, and platform strategy while ensuring a consistent customer experien

Full-time

IT Product Manager

New York, New York

•

Today

Job Summary & Objectives The IT Product Manager will oversee a varied portfolio of internal products, including the content management system (CMS), electronic signature and digital agreement management platforms, CRM, and events application. This role will work closely with business partners, IT teams, and vendors to understand user needs, maintain product quality, and ensure each product continues to support day-to-day business operations effectively. The Product Manager will clarify requirem

Full-time

USD 170,000.00 - 190,000.00 per year

Product Solutions Manager

Hybrid in New York, New York

•

Yesterday

The Product Solutions Manager, Marketing & Business Development Technology, owns the product strategy, roadmap, prioritization, and lifecycle management for technology products that support the firm's Marketing and Business Development functions. This role serves as the primary product partner to Marketing/BD leadership and Enterprise Technology, ensuring CRM and related platforms are aligned to business priorities, user needs, enterprise architecture, data governance, security standards, and me

Easy Apply

Full-time

$150,000 - $180,000