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TriCom Technical Services
Remote or Minneapolis, Minnesota • 6d ago
Easy Apply
Contract
Depends on Experience










Job Title: HR Call Center Representative
Location: Pensacola, FL
Type: Contract, long term expected
Compensation: Negotiable
Work Model: Hybrid – onsite and remote
Hours: 40 hrs per week
Security Clearance: None but full background check is required
Responsibilities
• Responsible for answering inbound calls to prospective, current, and former employees across the enterprise.
• Maintain knowledge of HR services and answer or appropriately route employee inquiries pertaining to basic HR programs, processes, procedures, and communications.
• Analyze and interpret basic issues; select methods, processes, or tools to meet needs, and coordinate solutions efficiently and accurately.
• Resolve or arrange for resolution of basic operational/processing issues, inquiries, and complaints.
• Provide guidance to internal/external customers and stakeholders regarding basic SSC processes and HR services.
• Perform functions in adherence to defined service level agreements.
• Ensure compliance with all HR-related policies, practices, and procedures.
• Support ongoing quality control checks to ensure efficiency and accuracy of basic processes and procedures.
• Perform research for process improvements; provide information to senior staff and leadership as directed.
Requirements
• 2+ years of call center experience.
• Advanced customer service focus and relationship management skills.
• Experience in positions which reflect the ability to work independently; exercise sound judgment; display a high degree of initiative; and manage multiple priorities effectively, preferably in a Human Resources or Shared Services function.
• Familiarity with various Human Resource issues, services, and systems.
System One, and its subsidiaries including Joulé and Mountain Ltd., are leaders in delivering outsourced services and workforce solutions across North America. We help clients get work done more efficiently and economically, without compromising quality. System One not only serves as a valued partner for our clients, but we offer eligible employees health and welfare benefits coverage options including medical, dental, vision, spending accounts, life insurance, voluntary plans, as well as participation in a 401(k) plan.
System One is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, age, national origin, disability, family care or medical leave status, genetic information, veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law.
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Ref: #851-Rockville-S1
System One is a leading provider of specialized, highly technical outsourced services, workforce solutions, staffing, and recruiting to critical infrastructure, technology, life sciences, and government sectors As an essential partner to private and public organizations of various needs and sizes, we offer our expertise to help them bring their most complex and mission-critical programs to fruition.
With our highly specialized services, in-demand technical skills, and vast operational expertise, we can deliver accelerated results that benefit our clients and the job seekers who partner with us. We staff contract, contract-to-hire, and direct-hire professionals across our network to work with our clients, some of whom are industry leaders and nationally branded organizations.
Our dedicated team of recruiters work tirelessly to match jobseekers with careers that align with their skills, aspirations, and goals.
We understand that finding the right job can be a transformative experience, and we are committed to supporting jobseekers throughout their career journeys. Our recruitment services are designed to connect individuals with fulfilling jobs that offer growth and development opportunities.
Whether you're an organization seeking customized workforce solutions, outsourced services, or if you're a jobseeker searching for your next opportunity,
System One is the perfect staffing partner for you.
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