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Major Incident Manager

SN Cloud Solutions

Hybrid in Phoenix, Arizona • Yesterday

Easy Apply

Full-time

100+

Remote Major Incident Management Support Specialist (VA ESOM: Thurs-Mon Day Shift)

Kentro

Remote • Today

Full-time

USD 74,000.00 - 87,000.00 per year

Remote Major Incident Management Support Specialist (VA ESOM: Fri-Tues Day Shift)

Kentro

Remote • Today

Full-time

USD 74,000.00 - 87,000.00 per year

Incident Management Consultant

Dminds Solutions Inc.

Phoenix, Arizona • Today

Easy Apply

Full-time

Depends on Experience

Application Support Analyst IV

Isoftech Inc

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Manager, Data Center Operations & Networking Engineering

Apex Systems

Tempe, Arizona • Today

Easy Apply

Full-time

$115,142 - $207,257

Engineering Manager with AIOPS || REMOTE || W2 & C2C

Value Spectrum Technologies LLC

Remote • 5d ago

Easy Apply

Contract

Depends on Experience

IT Systems Analyst III

ComTec Information Systems

Remote • 2d ago

Easy Apply

Part-time

60 - 75

Application Support Analyst

Allwyn Corporation

Remote • 20d ago

Easy Apply

Contract

Depends on Experience

Senior Engineering Manager, Incident Response

Atlassian Inc.

Remote • Today

Full-time

USD 221,400.00 - 289,050.00 per year

Pharmacy Application Support Engineer (L2 / L3 Support)

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

USD 45.00 - 55.00 per hour

Pharmacy Application Support Engineer (L2 / L3 Support) - REMOTE

NTT DATA, Inc.

Remote or Frisco, Texas • Today

Full-time

USD 78,948.00 - 120,615.00 per year

Salesforce Production Support Lead

AVA Consulting

Remote • Yesterday

Easy Apply

Contract

50 - 55

Senior AI Infrastructure & Platform Operations Engineer (remote in the US)

Mirantis Inc

Remote • Today

Full-time

Servicenow Functional consultant/BPC- ITSM/CMDB

VDart, Inc.

Remote • 2d ago

Easy Apply

Contract, Third Party

$60 - $63

Dynatrace Subject Matter Expert

Eliassen Group

Remote or Almont, Colorado • Today

Contract

Technical Architect

Tech Mahindra (Americas) Inc.

Remote • 21d ago

Easy Apply

Full-time

135000 - 150000

Network Architect

Tech Mahindra (Americas) Inc.

Remote • 2d ago

Easy Apply

Full-time

140,000 - 150,000

Solution Engineering Manager - Application Maintenance

Computer Merchant, Ltd., The

Remote • Today

Full-time

USD 70.00 - 90.00 per hour

Manager, Threat and Incident Response

Request Technology, LLC

Remote • 6d ago

Easy Apply

Full-time

$230,000+

MFCS/ORMS Consultant

Aspire Systems Digital Transformation Inc

Remote • 5d ago

Easy Apply

Full-time

Depends on Experience

Incident Management Agent Application Support & Operations

InfiCare

Remote • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Incident Response Analyst

Complete Network Services, LLC.

Remote • 13d ago

Easy Apply

Full-time

80000 - 120000

Tier II and III Enterprise Systems Engineer Opportunities Supporting TSA TOMCAT

Leidos

Remote • Today

Full-time

USD 107,900.00 - 195,050.00 per year

Incident Management Analyst L1

Milestone Technologies, Inc.

Remote • Today

Full-time

Principal Incident Response Engineer

Blackbaud

Remote • Today

Full-time

USD 117,200.00 - 157,500.00 per year

Senior Security Engineer, Incident Response

Snowflake Inc.

Remote • Today

Full-time

USD 176,000.00 - 253,000.00 per year

Senior Security Engineer, Incident Response

Twilio

Remote • Today

Full-time

USD 141,520.00 - 176,900.00 per year

Senior/Staff Security Engineer, Incident Response

Grow Therapy

Remote or New York, New York • Today

Full-time

USD 220,000.00 - 280,000.00 per year

Forensics / Incident Response SME

Valiant Solutions LLC

Remote • Today

Full-time

$130,000 - $155,000

Job Details

Skills

Splunk
Dynatrace

Summary

We are looking for an experienced Major Incident Manager to lead the response to critical production incidents across our enterprise technology landscape. You will own the incident lifecycle end to end: command and coordination during the bridge, executive communication, root cause analysis, and the improvements that prevent repeat outages. The ideal candidate stays calm under pressure, makes sound decisions quickly, and can align technical teams and senior stakeholders around one goal: fast, safe service restoration.

Key Responsibilities

Lead and coordinate major incident bridges, acting as incident commander from detection to resolution.
Assess incident severity and business impact, and set priority in line with ITIL-aligned processes.
Drive escalation and decision-making during high-pressure situations, engaging the right technical and vendor teams.
Give timely, clear updates to executives and business stakeholders throughout the incident.
Use observability tools (Splunk, Dynatrace, AppDynamics, etc.) to support triage, diagnosis, and validation of recovery.
Lead post-incident reviews and root cause analysis (RCA), and track corrective and preventive actions to closure.
Work with Problem, Change, and Release Management to reduce repeat incidents and change-related failures.
Apply SRE principles (SLAs/SLOs, error budgets, toil reduction, automation) to improve reliability and operational resilience.
Maintain incident playbooks, runbooks, and technical documentation, and produce regular reporting on incident trends and KPIs (MTTR, MTTD, recurrence).
Support audit, compliance, and business continuity/disaster recovery requirements.

Required Skills

Major incident management and incident command leadership
Enterprise production support and operations management
Critical incident response and service restoration
Observability platforms (Splunk, Dynatrace, AppDynamics, etc.)
Executive and stakeholder communication
Incident severity assessment and business impact analysis
ITIL incident management processes and governance
Root cause analysis and post-incident reviews
Cross-functional technical team coordination
SRE concepts, SLA/SLO awareness, automation and toil reduction

Preferred Skills

Problem Management and Change Management
Monitoring and alerting tools
Cloud infrastructure (AWS, Azure, Google Cloud Platform)
Application support and middleware technologies
Audit and compliance management
Business continuity and disaster recovery
Process improvement and operational excellence
Technical documentation and reporting

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 91141690
Position Id: 9097980
Posted 1 day ago

Fitment

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Contact the job poster

Jay Kumar

Recruiter @ SN Cloud Solutions

View Profile

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Similar Jobs

Incident Management Consultant

Phoenix, Arizona

•

Today

Job Title: Incident Management Consultant Location: Phoenix, AZ Duration: Fulltime Job Description: Primary skills: Major Incident Management (MIM) / Incident Command LeadershipEnterprise Production Support & Operations ManagementCritical Incident Response and Service RestorationObservability Platforms (Splunk, Dynatrace, AppDynamics, etc.)Executive and Stakeholder Communication ManagementIncident Severity Assessment & Business Impact AnalysisMajor Incident Bridge Management and CoordinationITIL

Easy Apply

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Production Services Specialist

Chandler, Arizona

•

2d ago

Job Title:Production Services SpecialistLocation:Chandler, AZEmployment Type:Full-timeJob Description: Production Services Specialist Responsibility The Production Services Specialist II provides advanced leadership across enterprise incident response, serving in Incident Commander and Major Incident Communications capacities for significant business-impacting events. The role orchestrates coordinated response efforts across technology domains, validates incident severity and business impact, dr

Easy Apply

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Remote Major Incident Management Support Specialist (VA ESOM: Thurs-Mon Day Shift)

Remote

•

Today

Overview Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve ext

Full-time

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Incident Management Analyst

North Carolina

•

Today

Incident Management Analyst Location: Charlotte, NC - Hybrid Type: Full Time Industry Preferred: Banking/Financial Years of Experience: 5+ Years Position Summary The Incident Management Analyst is responsible for the day-to-day execution of Incident Management activities within the Service organization. This is a hands-on individual contributor role responsible for coordinating incidents from identification through resolution and closure, completing post-mortem activities, tracking follow-up

Full-time

Job Details

Skills

Splunk
Dynatrace

Summary

Key Responsibilities

Lead and coordinate major incident bridges, acting as incident commander from detection to resolution.
Assess incident severity and business impact, and set priority in line with ITIL-aligned processes.
Drive escalation and decision-making during high-pressure situations, engaging the right technical and vendor teams.
Give timely, clear updates to executives and business stakeholders throughout the incident.
Use observability tools (Splunk, Dynatrace, AppDynamics, etc.) to support triage, diagnosis, and validation of recovery.
Lead post-incident reviews and root cause analysis (RCA), and track corrective and preventive actions to closure.
Work with Problem, Change, and Release Management to reduce repeat incidents and change-related failures.
Apply SRE principles (SLAs/SLOs, error budgets, toil reduction, automation) to improve reliability and operational resilience.
Maintain incident playbooks, runbooks, and technical documentation, and produce regular reporting on incident trends and KPIs (MTTR, MTTD, recurrence).
Support audit, compliance, and business continuity/disaster recovery requirements.

Required Skills

Major incident management and incident command leadership
Enterprise production support and operations management
Critical incident response and service restoration
Observability platforms (Splunk, Dynatrace, AppDynamics, etc.)
Executive and stakeholder communication
Incident severity assessment and business impact analysis
ITIL incident management processes and governance
Root cause analysis and post-incident reviews
Cross-functional technical team coordination
SRE concepts, SLA/SLO awareness, automation and toil reduction

Preferred Skills

Problem Management and Change Management
Monitoring and alerting tools
Cloud infrastructure (AWS, Azure, Google Cloud Platform)
Application support and middleware technologies
Audit and compliance management
Business continuity and disaster recovery
Process improvement and operational excellence
Technical documentation and reporting

Dice Id: 91141690
Position Id: 9097980
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Contact the job poster

Jay Kumar

Recruiter @ SN Cloud Solutions

View Profile

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Incident Management Consultant

Phoenix, Arizona

•

Today

Easy Apply

Full-time

Depends on Experience

Production Services Specialist

Chandler, Arizona

•

2d ago

Easy Apply

Full-time

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Remote Major Incident Management Support Specialist (VA ESOM: Thurs-Mon Day Shift)

Remote

•

Today

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USD 74,000.00 - 87,000.00 per year

Incident Management Analyst

North Carolina

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Full-time