Incident Management Consultant

We are looking for an experienced Major Incident Manager to lead the response to critical production incidents across our enterprise technology landscape. You will own the incident lifecycle end to end: command and coordination during the bridge, executive communication, root cause analysis, and the improvements that prevent repeat outages. The ideal candidate stays calm under pressure, makes sound decisions quickly, and can align technical teams and senior stakeholders around one goal: fast, sa

Job Title:Production Services SpecialistLocation:Chandler, AZEmployment Type:Full-timeJob Description: Production Services Specialist Responsibility The Production Services Specialist II provides advanced leadership across enterprise incident response, serving in Incident Commander and Major Incident Communications capacities for significant business-impacting events. The role orchestrates coordinated response efforts across technology domains, validates incident severity and business impact, dr

Incident Management Analyst Location: Charlotte, NC - Hybrid Type: Full Time Industry Preferred: Banking/Financial Years of Experience: 5+ Years Position Summary The Incident Management Analyst is responsible for the day-to-day execution of Incident Management activities within the Service organization. This is a hands-on individual contributor role responsible for coordinating incidents from identification through resolution and closure, completing post-mortem activities, tracking follow-up

Company Overview Milestone Technologies is a global IT managed services firm that partners with organizations to scale their technology, infrastructure and services to drive specific business outcomes such as digital transformation, innovation, and operational agility. Milestone is focused on building an employee-first, performance-based culture and for over 25 years, we have a demonstrated history of supporting category-defining enterprise clients that are growing ahead of the market. The comp