ITSM Change Process Manager - Junior at NC

Position: ITSM Change Process Manager - Junior

Key Responsibilities:

• Serve as enterprise authority for Change Enablement; shape statewide change culture and governance
• Govern public-sector requirements, audits, and high-visibility changes
• Escalate decisions as needed to executive leadership; manage Forward Schedule of Change
• Lead ServiceNow modernization: risk scoring, CAB Workbench, dashboards, and approval workflows
• Ensure audit-ready documentation: business justification, impact, test/install/rollback plans, install results

Required Skills & Experience (minimum):

• Bachelor's degree or equivalent with 5+ years ITSM/change management experience
• ITIL v4 Foundation (or ability to obtain within 6 months)
• Experience leading enterprise Change Management with CAB/ECAB governance
• Expertise in ServiceNow Change Management, CAB Workbench, dashboards, automation
• Strong knowledge of Incident, Problem, CMDB, Release, and SLA practices
• Public-sector or large enterprise IT environment experience
• Excellent written, verbal, facilitation, and executive communication skills

Desirable Skills:

• ITIL Change Enablement expertise
• Change governance across divisions; risk assessment and compliance controls
• Cross-domain coordination and executive-level reporting

To Apply: Please send your resume to with the subject line "Resume Submission" for immediate consideration.