SN ITSM Sol Architect w/ Now Mobile

• Location: REMOTE
• # of Positions: 1
• Eligibility: Open
• Client Name / Domain: Fortune 1000
• Bill Rate: $?? per hour
• Employment Mode: Contract / Corp-to-Corp
• Contract Duration: 12+ mos. Contract
• Experience: 12+ years
• Skills: ServiceNow, SN AI Platform, Now Mobile, ITSM, SPM, CIS, ITIL, CMDB

The Ask? Client is looking for a ServiceNow ITSM Solutions Architect. Must have extensive experience implementing ITSM Projects and Now Mobile SN AI Platform

Remote but Residing in CANADA.

Skills and Experience_

• 12+ years of ServiceNow design and development experience (Must have).
• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect (CMA) (preferred)
• ServiceNow Certified System Administrator
• ServiceNow Certified Application Developer
• ServiceNow ITSM-related Foundations training or CIS Certification (preferred)
• Agile/Scrum related certifications (preferred)
• ITIL v3 or v4 Certification (preferred)
• Must be eligible to meet government eligibility requirements.
• Hands On Experienced in implementation of ITSM solution using industry best practices
• Seasoned with Custom App implementation.
• Experienced of implementing in one of ITOM, ITBM, GRC, CSM, HRSD other than ITSM.
• Good experience of Service Portal and widget creation
• Knowledge of Flow Designer, Integration Hub and Orchestration use case implementation
• Hands-on development experience of REST and SOAP based integration, scripted REST and SOAP API creation
• ServiceNow scripting like Business Rule, Script include, Fix scripts workflows, UI Action, UI Policy, Client scripts, Email Inbound
• Knowledge of Authentication via Auth 2.0, certificates and Mid Server
• Implemented ServiceNow project in Domain separated instance
• Good knowledge of MID Server installation and management
• Experience of LDAP/Active Directory/SSO implementation

Additional Qualifications:

• Leading end to end ServiceNow engagements from solutioning, design, implementation, support and advisory. Lead meetings with customers to gather business requirements, current IT infrastructure, and future goals. Work with customers and internal teams to resolve any issues related to scope, technical challenges, or integration. Work with customers and internal teams to resolve any issues related to scope, technical challenges, or integration.
• work closely with pre-sales team to understand customer needs and business objectives; create comprehensive technical proposals and responses to Requests for Proposals (RFPs) that outline the solution's benefits and implementation approach and ensure that the pricing model is aligned with the solution s technical design, including licensing and resource requirements.
• Serve as the technical expert for the sales team, helping to close deals by addressing technical concerns and demonstrating value. Assist in overcoming objections and ensuring that the customer is confident in the proposed solution before they commit. Proactively identify any potential risks to the proposed solution or project during the presales phase. Present ServiceNow capabilities through live demos and presentations to both technical and non-technical stakeholders.
• In addition, the successful candidate(s) will be responsible for, but not limited to, the following duties:
• Design and develop the technical architecture of ServiceNow IT Asset Management, including Hardware and Software Asset Management.
• Consult and implement ServiceNow IT Operations Management Discovery and Service Mapping preferred.
• Ability to set up wide range of integrations (Service Graph Connectors / Integration Hub) with Tanium, SCCM, jamf or equivalent for software inventory integration.
• Conduct discovery workshops, requirement gathering sessions, conduct process workshops to educate customers on best practices and recommend scalable and sustainable solutions.
• Provide technical leadership and guidance to the development team, ensuring adherence to best practices in coding, configuration, and customization.
• Conduct technical reviews and assessments, ensuring that the ServiceNow implementation is scalable, secure, and efficient.
• Collaborate with project managers and business analysts to translate business requirements into technical solutions.
• Act as a subject matter expert, providing technical support and training to end-users and stakeholders.

RESPONDENTS [ please read carefully ]

U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Any equivocation or misrepresentation will be reported to USCIS and BBB.

ABOUT US (Equal Opportunity Employer)

At TP USA we are proud to celebrate diversity of people for the benefit of our employees, our products, and the global community we all belong to. It is the policy of TP USA Inc., and its subsidiaries, to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination on the basis of age, race, color, sex, sexual orientation, gender identity, national origin, ancestry, medical condition, disability, marital status, religious or political preferences or union affiliation.