- Location: REMOTE
- # of Positions: 1
- Eligibility: Open
- Client Name / Domain: DX
- Bill Rate: $?? per hour
- Employment Mode: Contract / Corp-to-Corp
- Contract Duration: 6+ mos. Contract
- Experience: 15+ years
- Skills: ServiceNow AI Control Tower, AI/ML, Predictive Intelligence, ITOM, CMDB, GRC, Now Assist, Event Management
The Ask?
A Fortune 500 Financial Services client requires a ServiceNow AI Control Tower Architect to design, build, and operationalize an enterprise-wide AI command center. You will link incident risk, change exposure, compliance controls, and model drift monitoring into one unified operational command surface.
This engagement directly influences how the client''s CIO and Risk leadership view IT resilience. You will present outcomes at board level.
Skills and Experience
- 15+ years in enterprise IT, with at least 5 years on the ServiceNow platform
- Deep hands-on experience with ITOM, CMDB, Event Management, and GRC modules
- Proven AI/ML integration expertise within ServiceNow — Predictive Intelligence, Now Assist, and custom ML model deployment
- Financial Services or BFSI background strongly preferred; understanding of SOX, Basel III, or FedRAMP compliance environments
- Strong executive communication skills — you can translate AI architecture into risk language for a CFO
- Corp-to-Corp engagement only; long-term commitment expected
Certification(s) Desired: CSA, CIS-ITOM, CIS-GRC (preferred), Now Assist Specialist
Roles and Responsibilities:
- Architect the AI Control Tower framework connecting ITOM, CMDB, GRC, and ITSM data into a single real-time command view
- Configure Predictive Intelligence models to identify incident risk, change collision, and SLA breach probability
- Integrate Now Assist for autonomous triage, summarization, and recommended remediation actions
- Build custom dashboards surfacing compliance control status, model confidence scores, and operational risk signals
- Design AIOps runbooks and playbooks for autonomous response to critical event patterns
- Deliver a governance framework for AI model performance monitoring and drift detection
- Present status and outcomes directly to IT leadership, Risk, and Compliance stakeholders
Why Join Us?
At TechPeople / AscendWorksNow, we move beyond standard implementations. We are building the future of autonomous enterprise operations. You will have the autonomy to design cutting-edge solutions for global clients and work alongside a team with decades of industry-leading expertise.
RESPONDENTS [ please read carefully ]
U.S. Citizens and those authorized to work in the U.S. are encouraged to apply. We are unable to sponsor at this time. Any equivocation or misrepresentation will be reported to USCIS and BBB.
ABOUT US (Equal Opportunity Employer)
At TP USA we are proud to celebrate diversity of people for the benefit of our employees, our products, and the global community we all belong to. It is the policy of TP USA Inc., and its subsidiaries, to provide equal employment opportunities to all employees and applicants for employment. All employment practices such as recruitment, selection, promotions, and other terms and conditions of employment are administered in a manner designed to ensure that employees and applicants for employment or services are not subjected to discrimination on the basis of age, race, color, sex, sexual orientation, gender identity, national origin, ancestry, medical condition, disability, marital status, religious or political preferences or union affiliation.
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