Senior Application / Production Support Analyst – Child Welfare / PATH NC
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Senior Application / Production Support Analyst – Child Welfare / PATH NC
We are hiring a Senior Application/Production Support professional to support the Child Welfare/PATH NC application.
The ideal candidate will have strong application troubleshooting, production support, customer service, and analytical skills, with experience supporting complex browser-based applications. North Carolina Child Welfare / Social Services experience is highly preferred.
Key Responsibilities:
- Provide advanced application/production support for complex county and agency issues.
- Troubleshoot and resolve high-severity and cross-county application problems.
- Perform advanced diagnostics, root-cause analysis, and issue resolution.
- Identify and escalate critical application or infrastructure issues.
- Partner with Business Owners, Developers, QA, Architecture, and agency stakeholders.
- Reproduce, isolate, and document complex defects and performance issues.
- Recommend process and system improvements to reduce recurring issues.
- Support system change requests and communicate impacts, risks, and solutions.
- Mentor junior support team members and promote knowledge sharing.
- Serve as a liaison between business teams, technical teams, county leadership, and other stakeholders.
Required Skills:
- 7+ years of experience with browser-based applications
- 7+ years researching, analyzing, and interpreting automated system problems
- 6+ years of Application Support / Production Support or application-focused Help Desk experience
- 7+ years of phone-based customer service with strong problem-solving skills
- Strong troubleshooting, analytical, communication, and customer service skills
Highly Preferred:
- 5+ years of experience with Social Services / Child Welfare programs
- Experience with North Carolina Child Welfare
- Knowledge of PATH NC application and functionality
Important: This is an application support role, not a hardware support role. Candidates should have strong experience troubleshooting software applications and production issues.
Please share qualified candidates with Application/Production Support experience, especially those with NC Child Welfare / PATH NC experience.
We are hiring a Senior Application/Production Support professional to support the Child Welfare/PATH NC application.
ith NC Child Welfare / PATH NC experience.
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