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229 results (10 new)

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Service Desk Specialist

DataStaff, Inc.

Hybrid in Raleigh, North Carolina • Yesterday

Easy Apply

Contract

Depends on Experience

IT Service Desk Specialist (Third Shift)

Abercrombie & Fitch Co.

Remote or Columbus, Ohio • Today

Full-time

Service Desk Technician

TEKsystems c/o Allegis Group

Clayton, North Carolina • Today

Full-time

USD 25.00 - 35.00 per hour

ServiceNow Technical Specialist Junior at NC

Elite Workforce Inc

Raleigh, North Carolina • Today

Contract, Third Party

Field Service Technical Support Specialist

COBAN Technologies, Inc.

Remote or Lone Jack, Missouri • Today

Full-time

Cybersecurity Product & Service Delivery Specialist, AVP

MUFG

Remote or Tempe, Arizona • Today

Full-time

USD 112,000.00 - 153,000.00 per year

Profound Platform Specialist-Remote

Generis TEK Inc.

Remote • 2d ago

Easy Apply

Contract

$55 - $60

Commercial Card Onboarding Specialist

Randstad Digital

Remote or San Mateo, California • Today

Contract

USD40 - USD45

Commercial Card Onboarding Specialist

Randstad Digital

Remote or San Mateo, California • Today

Contract

USD40 - USD45

Commercial Insurance Certificate Specialist- Remote

Generis TEK Inc.

Remote • 2d ago

Easy Apply

Contract

$16 - $18

Applications Specialist Lead

Randstad Digital

Remote or Cleveland, Ohio • Today

Contract

USD53 - USD63

Utilization Review Specialist (Government, RN, LPN)

Elite Technical

Remote • 3d ago

Easy Apply

Contract

40 - 51

Claims Technical Specialist

SANS

Remote • 3d ago

Easy Apply

Contract

Depends on Experience

Customer Trust & Assurance Specialist (Healthcare Division U.S. Based)

Central Business Solutions

Remote • 12d ago

Easy Apply

Contract

Depends on Experience

W2 :: Phoenix, AZ (Remote, Onsite Preferred) :: Naehas Specialist | G.C / U.S.C

Bitsoft International, Inc.

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Utilization Management Nurse Specialist

Lumen Solutions Group Inc.

Remote • Yesterday

Easy Apply

Contract

Depends on Experience

Heathcare Enrollment Specialist

Jab-Tek

Remote • 9d ago

Easy Apply

Contract

Depends on Experience

Help Desk Technician

CALIBRE

Remote or Arizona • Today

Full-time

USD 40,000.00 - 50,000.00 per year

Strategic Planning Specialist

System One

Remote • 9d ago

Easy Apply

Contract

Depends on Experience

IT Support Specialist

Keeper Security, Inc.

Remote • Today

Full-time

Application Support Specialist

Motion Recruitment Partners, LLC

Remote • Today

Easy Apply

Contract

$20 - $30

IT Help Desk Specialist - #4915

GRAIL

Durham, North Carolina • Today

Full-time

USD 30.00 - 41.00 per hour

Help Desk Specialist

Ardent Eagle Solutions

Remote or Washington, District of Columbia • Today

Full-time

USD 26.00 - 33.00 per hour

L&I IT Application Development - Senior/Specialist

Washington State Department of Transportation

Remote or Tumwater, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Help Desk Support Specialist | Network Solutions

CBIZ

Remote or Maryland Heights, Missouri • Today

Full-time

IT Application Development - Senior/Specialist

Washington State Department of Transportation

Remote or Olympia, Washington • Today

Full-time

USD 99,300.00 - 133,608.00 per year

Mainframe Technical Specialist - Hybrid

VIVA USA INC

Hybrid in Raleigh, North Carolina • 12d ago

Easy Apply

Contract

59 - 64

Bilingual Technical Support Specialist

Prometheus Group

Raleigh, North Carolina • Today

Full-time

Collections Specialist I

Local Government Federal Credit Union

Raleigh, North Carolina • Today

Full-time

ServiceNow Technical Specialist

Infinite Computing Systems, Inc.

Remote or Hybrid in Raleigh, North Carolina • 4d ago

Easy Apply

Contract

Job Details

Skills

Computer Networking
Customer Service
IT Service Management
Network
Service Delivery
ServiceNow

Summary

DataStaff, Inc. is currently seeking a Service Desk Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.

*This position is hybrid

The Service Desk uses technical expertise in the Service Delivery of an Information Technology Infrastructure and an understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.

Responsibilities:

Serves as a technical resource on all standard desktop applications to 10,000+ computer users.
Provides an understanding and knowledge of applications serving as a strong base for technical expertise in products and programs.
Ability to work independently to analyze customers needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions.
Supports end user password resets.
Instructs users via phone and/or email on the basic functionality of desktop applications.
Follows detailed procedures while making recommendations for routine problem solutions.
Takes calls from end users, verifying their identity, demographics and communicating effectively to understand their request.
Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network-related issues.
Distributes Agency-wide email communications and notices related to technology issues.

Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Provides updates on work progress to the customer and others using the call tracking system.
Has significant technical knowledge and serves as a resource for others to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations on user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
- Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
- Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
- Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
- Create and maintain all documentation of processes and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
- All documentation should be reviewed annually.
System Security -
- It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
- Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required Skills:

3 Years - Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware
3 Years - Ability to identify trends and make suggestions for technical modifications to solve future problems.
3 Years - Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
3 Years - Ability to document solutions that solve client problems and clearly present these solutions.
3 Years - Analysis of technical and user documentation for technical assistance and support.
3 Years - Ability to work independently on tasks, develop own work, schedule and monitor progress against defined parameters.
3 Years - Demonstrates a customer orientation and effectively communicates verbally and in writing.
3 Years - Demonstrates initiative in solving problems associated with projects and daily work.
3 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system.

This position is available as a W2 position with a competitive benefits package. DataStaff, Inc. offers medical, dental and vision coverage options as well as paid vacation, sick and holiday leave. As many of our opportunities are long-term, we also have a 401k program available for employees after 6 months.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10109342
Position Id: 12411
Posted 1 day ago

Fitment

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Job Profile: IT Support Specialist 1 Job Family: IT Support Services Time Type: Full time Apply before 11:59 PM Arizona time the day before the posted End Date. Minimum Qualifications: Associate's degree and one (1) year of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved. Job Profile Summary: Provides routine IT services to end users in order to suppo

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Job Details

Skills

Computer Networking
Customer Service
IT Service Management
Network
Service Delivery
ServiceNow

Summary

DataStaff, Inc. is currently seeking a Service Desk Specialist for a long-term contract opportunity with one of our direct clients in Raleigh, NC.

*This position is hybrid

Responsibilities:

Serves as a technical resource on all standard desktop applications to 10,000+ computer users.
Provides an understanding and knowledge of applications serving as a strong base for technical expertise in products and programs.
Ability to work independently to analyze customers needs and resolve technical problems; manage time to meet schedules; prioritize tasks according to customer needs; communicate highly technical information to non-technical users; troubleshoot hardware and software problems involving local area networks and personal computer systems; manage critical incidents, identify problems, make necessary corrections, and/or assist others with resolutions.
Supports end user password resets.
Instructs users via phone and/or email on the basic functionality of desktop applications.
Follows detailed procedures while making recommendations for routine problem solutions.
Takes calls from end users, verifying their identity, demographics and communicating effectively to understand their request.
Enters information into the ServiceNow call tracking system and monitors to ensure customer service needs are met for all computer and network-related issues.
Distributes Agency-wide email communications and notices related to technology issues.

Proactively promotes positive customer relationships and mentors others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems.
Provides updates on work progress to the customer and others using the call tracking system.
Has significant technical knowledge and serves as a resource for others to help solve complex problems.
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Uses extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations on user file server data storage, network reservations, data restores, various account creations and modifications (AD, email, NCID, CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical detail in order for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical detail to assist in network hardware resolutions.
Project Management -
- Ability to lead projects that require directing the work of others and with some latitude on actions or decisions.
- Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
- Provides status on project work to management.
Develop and maintain appropriate documentation for all responsible areas -
- Create and maintain all documentation of processes and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external).
- All documentation should be reviewed annually.
System Security -
- It is the responsibility of all Technical Services Staff to be aware of security policies, as well as the security issues directly affecting the systems and technology for which this position is directly involved.
- Implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required Skills:

3 Years - Demonstrates a range of technical understanding to independently resolve routine and non-routine issues on software and/or hardware
3 Years - Ability to identify trends and make suggestions for technical modifications to solve future problems.
3 Years - Ability to consult with clients and other IT professionals to resolve technical problems and ensure client satisfaction.
3 Years - Ability to document solutions that solve client problems and clearly present these solutions.
3 Years - Analysis of technical and user documentation for technical assistance and support.
3 Years - Ability to work independently on tasks, develop own work, schedule and monitor progress against defined parameters.
3 Years - Demonstrates a customer orientation and effectively communicates verbally and in writing.
3 Years - Demonstrates initiative in solving problems associated with projects and daily work.
3 Years - Demonstrates knowledge and working experience with ServiceNow call tracking system.

Dice Id: 10109342
Position Id: 12411
Posted 1 day ago

Fitment

Dice Job Match Score™

🎯 Assessing qualifications...

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Isp Tech

Raleigh, North Carolina

•

Today

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IT Support Analyst

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IT Associate Desktop support analyst

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