Job Title: IT Support Technician- (Print Services)
Location: Richmond, VA, (Onsite Training period required, then can be remote)
Position Type: Contract
Interview Mode: Both Phone and In Person
Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed.
About The Role
We are seeking a skilled and customer-focused Support Technician to join our IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery.
The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.
The role will be supporting the VITA Print Service offering. Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.
Required/Desired Skills
|
Skill
|
Required /Desired
|
Amount
|
Actual Years of Experience
|
|
Microsoft 365
|
Required
|
5
|
|
|
Strong communication and interpersonal skills and detail oriented
|
Required
|
5
|
|
|
Strong analytical and troubleshooting skills
|
Required
|
5
|
|
|
Ability to prioritize tasks and manage time effectively in a fast-paced environment.
|
Required
|
5
|
|
|
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests.
|
Required
|
5
|
|
|
Commitment to delivering high quality end user support and customer service
|
Required
|
5
|
|
|
Experience in a help desk or technical support role.
|
Required
|
5
|
|
|
Knowledge of IT systems
|
Required
|
5
|
|
|
Knowledge of print services environment
|
Desired
|
2
|
|
