Brandon Consulting
Brandon Consulting

IT Print Service Support Technician - Richmond, VA - Hybrid

Richmond, VA, US • Posted 3 hours ago • Updated 3 hours ago
Contract W2
Contract Corp To Corp
Contract Independent
1 Year
No Travel Required
On-site
Depends on Experience
Fitment

Dice Job Match Score™

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Job Details

Skills

  • Helpdesk
  • ticketing

Summary

Local candidate only.
In person interview only.

Initially the role will require 4 days per week ON SITE to complete training with the opportunity to become REMOTE 5 days per week once training is successfully completed. 

ABOUT THE ROLE
The client is seeking a skilled and customer-focused Support Technician to join their IT team. This mid-level role is responsible for providing technical assistance and support to end-users, resolving issues related to print services, and ensuring optimal IT service delivery. 

The ideal candidate will have a strong understanding of IT systems, excellent problem-solving skills, detailed oriented, and a commitment to delivering high-quality customer service and support.  

The role will be supporting Print Service offering.  Previous experience and knowledge of printers is a nice to have. Ideal candidate will have help desk ticket handling experience as well as Print environment Knowledge.

Required/Desired Skills
Skill Required /Desired Amount Experience you have in years
Microsoft 365 Required 5  
Strong communication and interpersonal skills and detail oriented Required 5  
Strong analytical and troubleshooting skills Required 5  
Ability to prioritize tasks and manage time effectively in a fast-paced environment. Required 5  
Experience Utilizing ticketing systems (e.g., ServiceNow, Jira, or equivalent) to track and document support requests. Required 5  
Commitment to delivering high quality end user support and customer service Required 5  
Experience in a help desk or technical support role. Required 5  
Knowledge of IT systems Required 5  
Knowledge of print services environment Desired 2  

Brandon Consulting Associates, Inc. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 29years.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
  • Dice Id: 10114755
  • Position Id: 11360-12945-1792176284
  • Posted 3 hours ago
Contact the job poster
Carmeline Gomes

Carmeline Gomes

Recruiter @ Brandon Consulting

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