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Desktop Support Specialist

HonorVet Technologies

Rocky Mount, North Carolina • Yesterday

Easy Apply

Third Party, Contract

$42 - $45

Desktop Support Specialist

Atash Enterprises, LLC

Hybrid in Rocky Mount, North Carolina • Today

Easy Apply

Contract

$40 - $55

Lead Desktop Support Specialist

IDR, Inc.

Rocky Mount, North Carolina • Today

Easy Apply

Contract

$40 - $45

Desktop Support Specialist

Infinite Computing Systems, Inc.

Rocky Mount, North Carolina • Yesterday

Easy Apply

Contract

40 - 45

Desktop Support Specialist (Onsite)

Gateway Solutions Inc

Rocky Mount, North Carolina • Today

Easy Apply

Third Party, Contract

$40 - $50

Senior Desktop Support Specialist

Cynet Systems

Rocky Mount, North Carolina • Today

Easy Apply

Contract, Third Party

Depends on Experience

Desktop Support Engineer

Stellar Professionals LLC

Rocky Mount, North Carolina • Yesterday

Easy Apply

Third Party, Contract

Depends on Experience

Desktop Support Engineer

Innosoul inc

Rocky Mount, North Carolina • Today

Easy Apply

Contract, Third Party

Depends on Experience

Expert IT Support Specialist – Desktop & Infrastructure Support

Teamware Solutions

Rocky Mount, North Carolina • Yesterday

Easy Apply

Contract

Depends on Experience

Desktop Support Consultant: 1+Yr Onsite Project Rocky Mount NC: Virtual Interview: $ 60/hr C2C/1099: $ 55/hr W2

Beechwood Computing Ltd

Rocky Mount, North Carolina • Today

Easy Apply

Contract

55 - 60

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Winfield, Kansas • Today

Easy Apply

Contract

Desktop Support Technician

Motion Recruitment Partners, LLC

Remote or Clarendon, Vermont • Today

Easy Apply

Contract

Desktop Support Technician

NCI Information Systems, Inc.

Remote or Washington, District of Columbia • Today

Full-time

USD 22.22 per hour

Job Details

Skills

DESKTOP SUPPORT SPECIALIST
DESKTOP SUPPORT TECHNICIAN
DESKTOP SUPPORT ANALYST
IT SUPPORT SPECIALIST
SERVICENOW
SERVICE DESK
IMAGING
COMPUTER DEPLOYMENT
HARDWARE INSTALLATION
PROFILE MIGRATION
DATA MIGRATION
PRINTERS
ROCKY MOUNT
NORTH CAROLINA
NCDIT
NCDOT

Summary

HonorVet Technologies is a Service-Disabled Veteran-Owned IT staffing firm, ISO 9001 and ISO 27001 certified, working with federal agencies, state governments, and Fortune 500 enterprise clients across the US. What makes us different isn't a tagline; it's the way we work. We don't forward resumes and hope for the best. We take the time to understand where a professional like you are headed and only reach out when we genuinely believe there's a fit worth exploring.

Job Title: Desktop Support Specialist
Location: Rocky Mount, NC 27804 (Onsite)
Duration: 6 Months (Possible Extension)

Job Description:
This Position is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support. Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact.

Key responsibilities:

Proactively promotes positive customer relationships and mentors’ others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer.
Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installs and images of new computers and loads of appropriate software for customers.
Deploys new business applications as needed.
Installs local and network printers and other peripherals and configuration of same.
Responsible for user data and migration of profiles as computers are replaced.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Use extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email,CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical details for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical details to assist in network hardware resolutions.

Key Requirements:

Project Management: Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas:This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security: This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required Skills/Experience:

7 years of experience in different types of computer hardware, software, peripherals and components, networking protocols and communications.
7 years of experience in Installing and imaging new computers and loading of appropriate software for customers.
7 years of experience in Installing local and network printers and other peripherals and configuration of same.
7 years of Migrating data and user profiles experience.
7 years of Documenting process and procedures related to technical field support activities experience.
7 years of Demonstrated knowledge and a working experience with ServiceNow call tracking system.

"If you are interested, feel free to reach out to me directly at or call/text at ."

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90941473
Position Id: 26-27918
Posted 1 day ago

Fitment

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Desktop Support Engineer

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Job ID: NC-814105 Onsite/Local Desktop Support Engineer (Rocky Mount ONLY /(15+) with hardware/software/peripherals/networking, imaging, data/user profiles, ServiceNow experience Location: Rocky Mount, NC (NCDOT) Duration: 12 Months Skills: Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Required 7 Years Installing and imaging new computers and loading of appropriate software for customers. Required 7 Years Installin

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Desktop Support Specialist (Onsite)

Rocky Mount, North Carolina

•

Today

Req-ID: 814105 Client: State of North Carolina (NCDOT) Role: Desktop Support Specialist (Onsite) Location: Rocky Mount, NC 27804 Duration: 06 to 12 Months Either Webcam Interview or In Person Required Skills (8+ Years): Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications. Installing and imaging new computers and loading of appropriate software for customers. Installing local and network printers and other periphera

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Desktop Support Specialist

Rocky Mount, North Carolina

•

Yesterday

This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support Client Services uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact. Proactively promotes positive customer relationships and mentors others to ensure client satisfaction

Easy Apply

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40 - 45

Desktop Support Specialist

Hybrid in Rocky Mount, North Carolina

•

Today

This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support at NCDMV Headquarters in Rocky Mount, NC.Travel RequiredThis person is required to sit on-site in Rocky Mount, NC. The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of b

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$40 - $55

Job Details

Skills

DESKTOP SUPPORT SPECIALIST
DESKTOP SUPPORT TECHNICIAN
DESKTOP SUPPORT ANALYST
IT SUPPORT SPECIALIST
SERVICENOW
SERVICE DESK
IMAGING
COMPUTER DEPLOYMENT
HARDWARE INSTALLATION
PROFILE MIGRATION
DATA MIGRATION
PRINTERS
ROCKY MOUNT
NORTH CAROLINA
NCDIT
NCDOT

Summary

Proactively promotes positive customer relationships and mentors’ others to ensure client satisfaction and organizational success.
Takes ownership of customer problems and works with a sense of urgency to resolve incidents and problems. Communicates status of progress to the customer.
Provides updates on work progress to Customer Support Specialists and the Service Desk using call tracking system.
Has significant technical knowledge and serves as a resource for other technicians to help solve complex problems. Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installs and images of new computers and loads of appropriate software for customers.
Deploys new business applications as needed.
Installs local and network printers and other peripherals and configuration of same.
Responsible for user data and migration of profiles as computers are replaced.
Stays abreast of current technology in a changing environment.
Identifies emerging trends and issues, researches and makes suggestions for technical solutions to solve current and future problems.
Use extensive knowledge to develop and/or implement information technology solutions to enhance organizational success.
Works with Data Center Operations with user file server data storage, network reservations, data restores, various account creations and modifications (AD, email,CITRIX, etc.).
Works with application development teams to identify application issues at the customer level and provide technical details for development teams to accurately identify problems within applications.
Works with network infrastructure teams to identify network issues at the customer level and provide significant technical details to assist in network hardware resolutions.

Key Requirements:

Project Management: Ability to lead projects that require directing the work of others and with some latitude on actions or decisions. Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success. Provides status on project work to management.

Develop and maintain appropriate documentation for all responsible areas:This position is responsible for creating and maintaining all documentation of process and procedures for all areas this position is responsible for. This documentation is to be used by team members for operational standards of daily work. This documentation will also be used in accordance with Operational Level Agreements (IT internal) and Service Level Agreements (IT external). All documentation should be reviewed annually.
System Security: This position is responsible for implementing requirements of the IT Security Office and protecting data from unauthorized access, alteration, destruction, or usage in a manner inconsistent with covered IT Security Policies and standards.

Required Skills/Experience:

7 years of experience in different types of computer hardware, software, peripherals and components, networking protocols and communications.
7 years of experience in Installing and imaging new computers and loading of appropriate software for customers.
7 years of experience in Installing local and network printers and other peripherals and configuration of same.
7 years of Migrating data and user profiles experience.
7 years of Documenting process and procedures related to technical field support activities experience.
7 years of Demonstrated knowledge and a working experience with ServiceNow call tracking system.

"If you are interested, feel free to reach out to me directly at or call/text at ."

Dice Id: 90941473
Position Id: 26-27918
Posted 1 day ago

Fitment

Dice Job Match Score™

To see how well you match this job, please log in or create an account.

Once logged in, be sure to complete your profile to get the most accurate match score.

Create job alert

Never miss an opportunity! Create an alert based on the job you applied for.

Similar Jobs

Desktop Support Engineer

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This request is for a Desktop Support Specialist to assist Client Services Operations to help support the high number of Service Desk requests, hardware installations, and customer software support at NCDMV Headquarters in Rocky Mount, NC.Travel RequiredThis person is required to sit on-site in Rocky Mount, NC. The NCDIT-Transportation is seeking an Expert Specialist resource for an engagement to work with the Client Services Team. Client Services uses technical expertise and understanding of b

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