Key Skills and Experience Required
Ability to quickly establish and lead project kickoffs with stakeholders and project team members.
Strong project planning and execution experience, including WBS development, milestone tracking, RAID management, status reporting, and communications.
Experience planning Program Increments (PIs) and Sprints in Agile environments and/or coordinating execution activities in Waterfall projects.
Ability to track tasks, dependencies, risks, and overall project progress.
Strong stakeholder management skills, including effective communication both upward and downward within the organization.
Experience in Infrastructure and/or Risk & Governance domains.
Hands-on experience with project management tools.
Ability to discuss risk identification, mitigation strategies, resolution plans, and driving projects back to green.
Ability to clearly explain project team structures, roles, and governance models.
Profiles That Are Not a Fit
Consulting or practice managers who primarily focus on reporting, dashboards, and communicating team status to clients without owning and driving hands-on project execution.
Candidates whose experience is largely product management, reporting, or operational oversight without demonstrated project/program delivery ownership.
Job Summary
We are seeking an experienced senior Program Manager to lead and manage IT infrastructure, Governance, Risks, and compliance related projects across enterprise environments. The ideal candidate will oversee any of the M&A, infrastructure and/or GRC transformation projects, coordinate cross-functional teams, and drive operational excellence while leveraging the ServiceNow platform for Compliance, IRM (Risk Management), IT Service Management (ITSM), Change Management, Incident Management, Asset Management, and CMDB.
Key Responsibilities
Manage Sub-Portfolio stakeholders - Review demands, projects related initiatives within that domain and provide sub-portfolio health status, risks on a regular cadence with the respective owners Lead end-to-end delivery of M&A, infrastructure, governance, risks and/or product transformations, ensuring scope, schedule, budget, and quality objectives are achieved.
Coordinate infrastructure changes through CAB meetings and ensure adherence to ITIL best practices.
Develop project schedules, resource plans, RAID logs, and executive dashboards.
Monitor project KPIs and implement continuous improvement initiatives.
Ensure compliance with organizational security, audit, and regulatory requirements.
Support infrastructure modernization initiatives including cloud migration, automation, disaster recovery, and platform upgrades.
Facilitate stakeholder meetings and provide regular project updates to senior leadership.
Manage projects involving servers, cloud infrastructure, networking, storage, virtualization, databases, endpoint management, and data center technologies.
Partner with Infrastructure, Security, Application, Cloud, and Business teams to define project requirements and execution plans.
Drive end to end project governance through status reporting, risk management, issue resolution, and executive communications.
Utilize ServiceNow for project tracking, ITSM processes, Change Management, Incident Management, Problem Management, CMDB, and Asset Management.
Skills
Required Qualifications
12+ years of IT Project Management experience with a focus on Infrastructure Operations, M&A, GRC (preferred but not limited to)
3+ years of hands-on experience managing ServiceNow-based initiatives
PMP (Project Management Professional), Agile, or any related project management certifcations is a plus
15 years of project management, program management or IT management, including financial and schedule performance reporting
5+ years of experience managing cross-functional and end-to-end IT
5+ business processes
Experience in all phases of systems development from concept through installation and maintenance
5+ years of experience in required technology Master level proficiency
5+ in automated project management tools such as Microsoft Project
5+ Advanced proficiency in analytical, organizational, project
5+ management, interpersonal and communication skills (verbal and
5+ written)
Education
BA/BS degree in Computer Science, Information Systems, Engineering, or a related field.
PMP (Project Management Professional), Agile, or any related project management certifications is a plus
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