Job Title: Business Analyst I
Location: Spartanburg, SC (Hybrid)- 80% remote / 20% onsite
Employment Type: W2 Only
Position Overview
This role supports the rollout, ongoing operations, and enhancement of global Multi-Factor Authentication (MFA) platform, OpenText Advanced Authentication, across multiple departments and locations worldwide. The contractor will serve as a technical lead and subject matter expert for MFA, authentication technologies, identity and access management, and related IT security initiatives.
Key Responsibilities
-Support and maintain global MFA environment (OpenText Advanced Authentication).
-Serve as a technical lead on medium to large initiatives as directed by the Product Owner and Manager
-Provide consultation and subject matter expertise on authentication, access management, and IT security topics.
-Analyze business and technical requirements and develop work orders for external suppliers.
-Troubleshoot and resolve complex MFA-related incidents and requests, escalating to global support teams as needed.
-Provide Level 3 support for authentication platforms, applications, and processes.
-Assist with ensuring system integrity, security, scalability, and ongoing enhancements.
-Create and maintain technical documentation, procedures, and automated test scripts using Postman.
-Perform unit and integration testing and support automated testing and deployment processes.
-Define and adhere to development standards, testing procedures, documentation requirements, and best practices.
Required Experience
-Strong experience with Multi-Factor Authentication (MFA) and Identity & Access Management (IAM) technologies.
-Background in IT Security, authentication, and access control solutions.
-Experience troubleshooting complex incidents and providing Level 3 support.
-Experience creating technical documentation and test plans/scripts.
Preferred Experience:
-Experience with Postman and automated testing is preferred.
-Previous experience supporting enterprise-scale or global IT environments is highly preferred.
-Experience with authentication platforms such as OpenText Advanced Authentication or similar solutions is a plus.
Work Location
Currently approximately 80% remote / 20% onsite.
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