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Job Details

Skills

Amazon Connect
AWS Connect CCaaS
Contact Center
Cloud Contact Center
Contact Flows
IVR
Call Routing
Queue Management
Routing Profiles
User Profiles
Security Profiles
Conversational AI
Chatbots
Amazon Lex
AWS Lambda
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon QuickSight
Outbound Campaigns
Customer Surveys
KPI Reporting
Dashboarding
Workforce Optimization
Forecasting
Capacity Planning
Scheduling
VoIP
Customer Experience
CX Strategy
CI/CD
AWS DevOps
API Integration
CRM Integration
Serverless Architecture
Cloud Monitoring
Change Management
Production Support
Contact Center Analytics
Omnichannel Support
Voice Engineering
Telecom Integration
AWS Services
Cloud Automation
Technical Support
System Integration
Cloud Communications
AWS Architecture
Amazon Connect Administration
Contact Flow Development
IVR Design
Call Routing Configuration
AWS Lambda Development
AWS Service Integration
Chatbot Development
Conversational AI Integration
KPI Dashboard Creation
Reporting and Analytics
Cloud Contact Center Support
VoIP Technologies
CI/CD Deployment
Troubleshooting
Security Compliance
Customer Experience Optimization
Omnichannel Communication
Contact Center Operations
System Configuration
Technical Documentation
Stakeholder Communication
Amazon DynamoDB
AWS CodePipeline
AWS CodeBuild
Git
REST APIs
CRM Platforms
VoIP Systems
Workforce Management Tools
Ticketing Systems
Monitoring Tools
DevOps Pipelines
CCaaS
Information Technology
Cloud Computing
Telecommunications
Customer Support Services
Government IT Services
Public Sector Technology
Voice Communications
Digital Transformation
Enterprise Communications
Contact Center Solutions
Cloud Infrastructure
Managed Services
CCaaS Engineering
Cloud Voice Engineering
Contact Center Engineering
Amazon Connect Development
AWS Cloud Engineering
Unified Communications
Voice Platform Administration
Telecom Engineering
Contact Center Migration
Customer Engagement Solutions
Omnichannel Support Engineering
Call Center Technology
Cloud Telephony
AWS Serverless Development
Workforce Management
Interactive Voice Response Development
CX Platform Administration
Technical Operations Support
Cloud Integration Engineering
AWS Connect Specialist
Amazon Connect Engineer
Amazon Connect Developer
AWS Contact Center Engineer
AWS Connect Consultant
CCaaS Engineer
Cloud Contact Center Engineer
Contact Center Solutions Architect
Amazon Connect Administrator
AWS Voice Engineer
Contact Center Cloud Engineer
CX Platform Engineer
Cloud Telephony Engineer
Contact Center Integration Engineer
AWS Unified Communications Engineer
Amazon Connect Architect
AWS Contact Center Specialist
Contact Center Support Engineer
Cloud CX Engineer
VoIP Engineer
Customer Experience Engineer
Cloud Communications Engineer
Contact Center Technical Consultant
AWS CCaaS Consultant
Enterprise Voice Engineer
Omnichannel Contact Center Engineer

Amazon Connect
AWS Connect CCaaS
Contact Center
Cloud Contact Center
Contact Flows
IVR
Call Routing
Queue Management
Routing Profiles
User Profiles
Security Profiles
Conversational AI
Chatbots
Amazon Lex
AWS Lambda
DynamoDB
Amazon S3
Amazon CloudWatch
Amazon QuickSight
Outbound Campaigns
Customer Surveys
KPI Reporting
Dashboarding
Workforce Optimization
Forecasting
Capacity Planning
Scheduling
VoIP
Customer Experience
CX Strategy
CI/CD
AWS DevOps
API Integration
CRM Integration
Serverless Architecture
Cloud Monitoring
Change Management
Production Support
Contact Center Analytics
Omnichannel Support
Voice Engineering
Telecom Integration
AWS Services
Cloud Automation
Technical Support
System Integration
Cloud Communications
AWS Architecture
Amazon Connect Administration
Contact Flow Development
IVR Design
Call Routing Configuration
AWS Lambda Development
AWS Service Integration
Chatbot Development
Conversational AI Integration
KPI Dashboard Creation
Reporting and Analytics
Cloud Contact Center Support
VoIP Technologies
CI/CD Deployment
Troubleshooting
Security Compliance
Customer Experience Optimization
Omnichannel Communication
Contact Center Operations
System Configuration
Technical Documentation
Stakeholder Communication
Amazon DynamoDB
AWS CodePipeline
AWS CodeBuild
Git
REST APIs
CRM Platforms
VoIP Systems
Workforce Management Tools
Ticketing Systems
Monitoring Tools
DevOps Pipelines
CCaaS
Information Technology
Cloud Computing
Telecommunications
Customer Support Services
Government IT Services
Public Sector Technology
Voice Communications
Digital Transformation
Enterprise Communications
Contact Center Solutions
Cloud Infrastructure
Managed Services
CCaaS Engineering
Cloud Voice Engineering
Contact Center Engineering
Amazon Connect Development
AWS Cloud Engineering
Unified Communications
Voice Platform Administration
Telecom Engineering
Contact Center Migration
Customer Engagement Solutions
Omnichannel Support Engineering
Call Center Technology
Cloud Telephony
AWS Serverless Development
Workforce Management
Interactive Voice Response Development
CX Platform Administration
Technical Operations Support
Cloud Integration Engineering
AWS Connect Specialist
Amazon Connect Engineer
Amazon Connect Developer
AWS Contact Center Engineer
AWS Connect Consultant
CCaaS Engineer
Cloud Contact Center Engineer
Contact Center Solutions Architect
Amazon Connect Administrator
AWS Voice Engineer
Contact Center Cloud Engineer
CX Platform Engineer
Cloud Telephony Engineer
Contact Center Integration Engineer
AWS Unified Communications Engineer
Amazon Connect Architect
AWS Contact Center Specialist
Contact Center Support Engineer
Cloud CX Engineer
VoIP Engineer
Customer Experience Engineer
Cloud Communications Engineer
Contact Center Technical Consultant
AWS CCaaS Consultant
Enterprise Voice Engineer
Omnichannel Contact Center Engineer

Summary

Hi
Greetings from BizTech Fusion! We are seeking for an AWS Connect Specialist, Working closely with the client and government stakeholders. The successful candidate will design, implement, and maintain the AWS Connect cloud-based contact center, ensuring optimal performance and alignment with business objectives.

Position: AWS Connect Specialist
Location: Hybrid - Washington DC
Duration: 12 + Months Contract
Tax: W2 or 1099

Note:
3 days onsite per week
In-person interviews
Candidates local to the DMV area only

Job Description:

Key Responsibilities:

Design and Configuration:
- Design, document, and implement contact flows using the AWS Connect to ensure optimal and dynamic call routing based on business requirements.
- Utilize Amazon Connect to develop and deploy chatbots and conversational AI for automated customer interactions within Connect contact flows.
- Configure and maintain Amazon Connect instances, user profiles, routing profiles, and security profiles.

Metrics and Reporting:
- Ensure all metrics required for Key Performance Indicator (KPI) management are collected and available within AWS Connect.
- Configure and maintain custom dashboards and reports in Amazon Connect and Amazon QuickSight for business units to monitor team performance.
- Regularly review usage data from Amazon Connect's cloud monitoring tools, such as Amazon CloudWatch, and report findings to the supervisor.

Outbound Campaigns and Surveys:
- Set up and manage outbound voice campaigns and customer surveys using Amazon Connect Outbound Campaigns and Contact Flows.
- Ensure campaigns comply with relevant regulations, including managing caller ID settings, call times, and contact attempts.

Integration and Optimization:
- Design and implement integrations between AWS Connect and other systems, including CRMs, using AWS Lambda and other AWS services.
- Continuously review and enhance designs based on feedback to improve operational efficiency, reliability, and availability of the contact center.

Security and Compliance:
- Collaborate with security staff and supervisors to document and implement processes and procedures that ensure AWS Connect comply with District, OCIO, and relevant security controls.
- Apply appropriate change control and configuration management processes for all modifications to the production environment.

Troubleshooting and Support:
- Identify and resolve technical issues related to the AWS Connect environment, providing timely updates to the supervisor.
- Implement system revisions to maintain and improve overall performance.

Education:

Engineering, or a related field or The equivalent combination of education and successful work experience

Qualifications:

Amazon Connect CCaaS Hands on experience, not AWS infrastructure.
Hands on AWS CI/CDexperienceto deploy code and customize AWS connect services.
AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred)
A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.
Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders.
Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 90833632
Position Id: 8975731
Posted 30+ days ago

Company Info

About BizTech Fusion

Founded in 2006, BizTech Fusion is a progressive provider of high-end, IT professional services that specializes in—

Leading-Edge, Next-Generation Technology Solutions
On-premises, Cloud & Hybrid Solutions
Unified Communications & Collaboration
Messaging & Productivity
Infrastructure Modernization, Integration, Design, Optimization, Monitoring, and Support/Management
System Architecture and Deployment
Program and Project Management
Web-based/Mobile Application Design and Development

A minority-owned and privately held Limited Liability Corporation business based in the Washington, D.C. Metropolitan area, BizTech Fusion is dedicated to providing the most result-oriented, client-focused solutions for our public- and private-sector clients worldwide through our offices in Washington, D.C. and Maryland.

CBE certified by the DC Department of Small and Local Business Development (LSD45543082018)
GSA Schedule 70 Contract Holder (GS-35F-0459Y)
Prime Contractor, U.S. Department of Navy Seaport Enhanced IDIQ (Contract #: N00178-11-D-6468)
DC Supply Schedule (DCSS) contract for Mission Oriented Business Integrated Services (MOBIS) Temporary Support Services Contract No.: CW40692
DC Supply Schedule (DCSS) contract for Mission Oriented Business Integrated Services (MOBIS) Information Technology Equipment and Software Contract No.: CW39742

BizTech Fusion’s team is organized in the following structure:

Strategic Leadership

Board of Directors
Board of Advisors
President & Chief Executive Officer

Tactical

Chief Financial Officer
Chief Operating Officer
Chief Information Officer
General Counsel (Legal)

Operational

Vice President of Sales & Marketing
Vice President of Strategic Markets
Vice President of Client Relationship Management
Vice President of Human Resources

Line of Business

Service Delivery
Solution Development
Technical Support
Talent Acquisition & Staff Augmentation
Program & Project Management

Hiring - Ribbon Communications Session Border Controller (SBC) SME - Remote - Full Time

Remote

•

Today

Hi Greetings from BizTech Fusion! We are seeking an experienced Ribbon Communications Session Border Controller (SBC) Subject Matter Expert (SME) with 10+ years of experience architecting, deploying, configuring, securing, and troubleshooting enterprise Unified Communications (UC) and IP telephony environments. The ideal candidate will have deep expertise with Ribbon (formerly Sonus) SBCs and extensive experience integrating enterprise voice platforms including Microsoft Teams, Teams Direct Rout

Easy Apply

Full-time

$65 - $75

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Hiring - AWS Connect Specialist - Hybrid

Skills

Summary

Dice Job Match Score™

Winston Joseph

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Hiring - AWS Connect Specialist - Hybrid

BizTech Fusion

Job Details

Skills

Summary

Company Info

About BizTech Fusion

Dice Job Match Score™

Winston Joseph

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