AWS Connect Specialist
Washington, D.C - Hybrid

Required and Desired Skills

• Hands-on experience with Amazon Connect CCaaS, not AWS infrastructure (Required)
• Hands-on AWS CI/CD experience to deploy code and customize AWS Connect services (Required)
• Hands-on experience with Amazon Connect and other AWS cloud services is essential. (Required, 3 years)
• Scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities. (Required)
• Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration. (Required, 3 years)
• In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management. (Required)
• Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management. (Required)
• Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3. (Required)
• Workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem. (Required)
• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field; the equivalent combination of education and experience (Required)
• AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform (Highly desired)