AWS Connect Specialist
Contract Independent
Contract W2
Contract Corp To Corp
12 Months
No Travel Required
Hybrid
$95 - $105/hr
CSZNet, Inc
Fitment
Dice Job Match Score™
🔢 Crunching numbers...
Job Details
Skills
- Amazon Connect
- CCaaS
- AWS CI/CD
- AWS certifications
- AWS Certified Solutions Architect
- AWS Certified Solutions Developer
- AWS cloud services
- Lambda
- DynamoDB
- S3
- Cloud platforms
- Voice over IP (VoIP)
- Customer Experience (CX)
- System integration
- AWS Connect ecosystem
- Lex
Summary
Qualifications:
• Amazon Connect CCaaS - Hands on experience, not AWS infrastructure.
• Hands on AWS CI/CD experienceto deploy code and customize AWS connect services.
• AWS certifications, such as AWS Certified Solutions Architect or Developer, can demonstrate expertise in the platform. (Preferred)
• A minimum of 3 years Hands-on experience with Amazon Connect and other AWS cloud services is essential.
• Experience with scripting and integrating various AWS services, such as Lambda, DynamoDB, and S3, to build and enhance contact center functionalities.
• Experience with other cloud platforms and a strong understanding of Voice over IP (VoIP), Customer Experience (CX) strategies, and system integration.
• In-depth, hands-on experience with Amazon Connect, including contact flow creation, call routing, and user management.
• Demonstrated experience configuring and utilizing Amazon Connect's native reporting and dashboard capabilities for KPI management.
• Experience with other AWS services that integrate with Amazon Connect, such as Lambda, Lex, and S3.
• Strong understanding of workforce optimization (Forecast Capacity planning and Scheduling, FCS), best practices and how to implement them within the AWS Connect ecosystem.
• Proven ability to work effectively with cross-functional teams, including IT project managers, business analysts, security staff, and business leaders.
• Effective communication skills for gathering requirements, providing technical explanations, and collaborating with stakeholders.
Education:
Engineering, or a related field or The equivalent combination of
education and successful work experience
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
- Dice Id: 10397409
- Position Id: 814447
- Posted 1 day ago
Company Info
About CSZNet, Inc
Our philosophy is simple — hire a team of diverse, passionate people and foster a culture that empowers them to do their best work.
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