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Amazon Connect Developer

Remote • Posted 9 hours ago • Updated 9 hours ago

Contract W2

Contract Independent

Remote

Depends on Experience

Akshaya Inc

Fitment

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Job Details

Skills

Amazon Connect
Python
Contact Connect
Change Management

Summary

Role: Amazon Connect Developer

Location: Remote

Exp: 12+ Years

Required Qualifications

10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles.

3+ years of hands-on experience designing, building, and supporting Amazon Connect solutions.

Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real-time metrics.

Hands-on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.

Experience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages.

Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management.

Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses.

Strong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management.

Ability to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders.

Bachelor s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: 10507810
Position Id: 9095156
Posted 9 hours ago

Company Info

About Akshaya Inc

Akshaya Inc is one of the premier IT Consulting Services Company in the Bay Area.

Experienced and trained IT professionals at Akshaya Inc provide variety of IT services including IT staff augmentation, application development, IT support and offshore development.

Our world class professionals can assist you with development and support in ERP (SAP, Oracle Applications), Business Intelligence and Data Warehousing, Web development and much more.

Careers

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Contact the job poster

Ramesh Manchikanti

Recruiter @ Akshaya Inc

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Remote

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Yesterday

Role: Contact Center Architect (Amazon Connect) Location: Remote Job Description: Own the end-to-end architecture of the Amazon Connect contact center across member, provider, and self-service journeys. Design IVR / IVA and contact flows, routing strategies, queueing, and omnichannel (voice, chat, callback) experiences optimized for self-service and containment. Architect caller authentication and identity flows including data-driven verification, integration with member/provider systems of reco

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